Greetings,
We would like to inform, that recently some of you may have been experiencing the issue the incorrect display of the Daily Loyalty Bonus' cooldown timer, which is caused by Time zone offset settings problems in US region.
If you are affected by it, it may look like your cooldown timer is showing shorter waiting time (than intended 24h), but this is only a display issue and in fact it is not affecting the actual waiting time required to claim your next reward - you still would need to wait 24h since the last present.
Therefore, if some of you are unable to claim your reward (cooldown is gone, but clicking on "Claim" button is not working), we would like to ask you to wait up to ~9 more hours (therefore full 24h since your last reward) and try to claim it again.
We realize this is very inconvenient for many of you and we would like to apologize for this issue. Also, please be reassured, that we are currently working on the fix so all information will be displayed correctly.
Your RoM Team.