Runes of Magic US / AU

Quoted from "TunaShake;511226"

It's not about losing the data, it's the fact that the time of the incident was not known.

No real back-up could have been made. I remember what the GM's/CM's stated during this incident when FAI was still around and the responses of players who have a lot of technical experience.

This incident isn't as easy as you think it was to fix.

-TunaShake

Quoted from "Borella;511269"

How is the time of the incident not known? Aren't there about a thousand tickets dating the times that chests disappeared? People were in uproar pretty much as soon as it happened.

Quoted from "Borella;511269"

How is the time of the incident not known? Aren't there about a thousand tickets dating the times that chests disappeared? People were in uproar pretty much as soon as it happened.

Quoted from "TunaShake;511284"

I do remember at the time, most of the reported chests that were lost were not reported at the time of the incident but a while after it had occurred with no real indication of when it started. That was one of the main reason as to why a roll-back did not occur to fix the problem because even with the tickets that said "I LOST MY CHESTS" didn't give enough indication to when it occurred.

Problems like this could not be fixed in the most appropriate time frame.

-TunaShake

Quoted from "flyingltj;511286"

Not all tickets were taken out when the bug hit, this is true.

But this is also because we had HUGE SCROLL BANNERS FROM FROGSTER TELLING US NOT TO TAKE OUT TICEKTS!

Quoted from "Borella;511288"

People were told to "stop spamming support". IF YOU DON'T WANT TO GET SPAMMED BY TICKETS THEN FIX THE PROBLEM. Everytime there's a problem the answer is to "send a support ticket". What really happens is "send a support ticket that we'll never answer".

Quoted from "flyingltj;511291"

no no no... Im saying on Osha, there were literally scroll banners going across the screen saying "please do not take out a ticket, it is a known issue" within hours of the chests disappearing. The same scroll banner system that blasts us with festival info, short term sales, and marriage announcements.

Someone behind a frogster desk knew when this problem happened, and within hours was able to set up an in-game scroll banner urging players not to take out tickets.

So to say someone at Frogster was unable to pin down "when" this problem happened seems a bit far fetched...

Quoted from "Stagg3r;511327"

TunaShake, I know you are a mod and not a GM/CM and that you are just trying to help, but this may be one topic to stay away from if not given *exact* info from Frogster/Runewaker. I also you that you do a difficult and thankless job for no pay (I'm not sure if you should be applauded or commited for that). This is just a undifensible, festering, gaping wound. Every time anyone posting in green or blue addresses it, it gets worse. We just see one "theory" after another that doesn't jibe with what we know to be true. I was in and out of my house crafting and watched my chest dissapear. I posted my first ticket in the old system moments after it happened. I also know the rules for both of the support ticket systems. I have never had my tickets answered and I have not heard of anyone on Osha that has has their issue addressed since FA went away. I just think it is best to leave this one alone if there is no concrete info.

Quoted

Chest issues
No matter what goodness we post there is always at least one answer going toward the “and what about the chest items that I lost?” Going straight forward: there are about 500 of you folks that are still waiting on the items being returned. The reason for this is that due to the massive amount of time that went by our Customer Care cannot reimburse those items as the database cannot check back that far.

But that’s not the end of the line. We’re working on a reimbursement bundle for these troubles. The details as to when these bundles will become available and how you will obtain them will be disclosed as soon as we have all the information confirmed and tested.

Quoted from "Dionaea;511601"

A small update to the part:

The reimbursement bundles are planned to be implemented for all those affected during next week's maintenance, since we require a small patch to be installed on the servers to be able to activate them. As soon as we have more information on how exactly this will work, we keep you updated.

Quoted from "LadyMacV;511525"

I had a guildie who, the day after we were reassured that the problem had been found AND fixed, lost 100m out of his storage chests. Because they went missing.

Next time my husband gets sent on a trip to Germany for work, you guys at FEU will be hearing from me. In person.

Quoted from "trav42073;511702"

u know what the package is going to be? 7 days of free reset tickets like last time and if u happen to be on vacation during that time, oh well. should have been playing this fail game 24/7.

Quoted from "Dionaea;511606"

This is the information I still don't have. As soon as I have more information available, I hopefully can answer you that question, ipeacefrog.

Quoted from "phatmandrake;511815"

Last time we received a "oopsie daisies!" package it had a whole lot of nothing in it. To be honest pretty much anything from the item shop that isn't a stack Purified Fusion Stone, a stack Grand Golden Repair Hammer, or a stack Perfect of perfect +12, +16 jewels won't be worth what I had in my chest across my characters, but that's just me.

Honestly I think Frogster would be safer off not giving anyone anything if there are a bunch of vanity pets, castle transport runes. I know I'm not looking forward to the rage that will probably result on the forums....