[Follow up] Reimbursement Bundles

Beginner

Friday, March 9th 2012, 5:24am

Storage chest (which only has 5 items slots in it)
Perfect Moon Jewel - Revelation x6
Perfect Sun Jewel - Revelation x6
Perfect Star Jewel - Revelation x6
Basic Talent Charm
Basic Experience Charm

[Edit: Forum rule 2a]

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Will23ee

Beginner

Posts: 3

62

Friday, March 9th 2012, 2:18pm

I am glad I just rerolled this package would have been enough to just drive me away from the game. This is an insult to those who have stayed with the game even though they got ripped off and lost all their stuff. Just the simple fact that you would try to replace the chest alone with a 5 slot POC instead of giving a 20 slot like the one was lost is just one of the many flaws with this package! I mean we are celebrating year 3 with a reinbursment package to insult the player base. Did I submit a ticket no because instead of dealing with the crap I rerolled all my toons that I could and started using their banks for storage and for the ones I kept I went and bought a new chest for myself, This is really crap though.

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zuikou

Beginner

Posts: 33

63

Friday, March 9th 2012, 3:02pm

Frogster Finally Reponses to 8 Month Missing Items

YAY! finally a response! But here is what was given back to me in "reimbursement".... Cowhide Chest which stores a grand total of 7/7 spaces, +6 perfect revelation jewels for armor/weaps/accessories, 10k xp charm, 1k talent charm.

Here is what i lost: Storage Chest 20/20 inventory spaces, +12 weapon and armor jewels (not perfects but still cost more than those worthless +6 jewels), 3 crimson stats (which where dex/pa, stam/pa, and dex/hp), 2 stacks of 99 simple repair hammers, and OD shell game gear from chapter 3.

Now my question is: In your opinion is this fair reimbursement for a company's mistake? Does this in any way, shape, or form seem equal in value to each other? Not to mention, is the time it took to respond to such a problem even worth a kudos to frogster? 8 months to restore what was taken from me while i waited and saw other servers have restored items brought back before my ticket... Also is this fair that frogster does not give me a choice as to my reimbursement? Please if any GM or support management is out there, please respond to this thread.

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redeem1

Trainee

Posts: 112

64

Friday, March 9th 2012, 3:10pm

Im not a GM or support.. but i would say be thankful you got anything at all and run with it while you can. I still have got nothing and would take what u got over nothing.

As for "fair" reimbursement for listed items... hell no xD

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zuikou

Beginner

Posts: 33

65

Friday, March 9th 2012, 3:16pm

Well yes I'm thankful i got stuff back at all but I am about to vendor all of it because its completely worthless to a lvl 70/70. I mainly just want my storage chest and stats back.... I feel like thats not too much to ask but apprently it is :'( but i wont be spending money on diamonds and i hope others with the same problem do not either until this matter is resolved or properly compensated for.

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vfwiffo

Rustypedia

Posts: 3,364

Mood: Blink

66

Friday, March 9th 2012, 3:19pm

There is a big QQ thread on this topic already.

-- Rustyx --- 92R / 92S / 92M on Reni (Guild KnightShift). Yes, running the new FOTM R/M, cause I am not elf enough to be WD/S.

Oh, and people who have more than 3 classes are clinically insane.

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Aetherth

Community Management

Posts: 113

67

Friday, March 9th 2012, 3:23pm

Going to merge this with the main thread.

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zuikou

Beginner

Posts: 33

68

Friday, March 9th 2012, 3:34pm

So i got back a 7/7 chest when i LOST a 20/20 chest.... HOW IS THAT FAIR?! And now im pissed because you worthless forum managers just deleted my post about opinions upon the fairness of your crappy effort to compensate us. I think its time this player base found a new game... Top 5 dps on my server and now after this, i cant wait to quit.

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sharonm4

Beginner

Posts: 43

69

Friday, March 9th 2012, 4:08pm

Its not fair!! All I wanted was my 20 slot chests back on my characters but lo and behold they cheated us out of them!

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Ariesse

Beginner

Posts: 3

70

Friday, March 9th 2012, 4:12pm

I just started playing again and having my 20-slot chest replaced with a 6-slot chest has definitely dampened my renewed excitement for the game.

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Diwi

Beginner

Posts: 12

71

Friday, March 9th 2012, 9:15pm

hmm.. no gms responding anymore, get it out people, here comes the locked thread

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Dionaea

Community Manager

Posts: 937

Location: US, Oklahoma

72

Friday, March 9th 2012, 9:24pm

We will continue with the ongoing procedure and send out the reimbursement packages, so those of you who have not received anything yet, please be patient a little longer.

Please keep in mind that these bundles are no form of refund, but reimbursement, to give you something of value for your losses. Please refer to the original post.

Now for the chests: I have forwarded your feedback and your wish for a 20 slot-chest as reimbursement. I have no information yet, but please try to remain calm and constructive in your feedback. Insults will lead us nowhere. Your anger has been heard.

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Inferiority

Professional

Posts: 1,062

Location: Scotland

Occupation: Educator

73

Friday, March 9th 2012, 9:49pm

Quoted from "zuikou;515833"

Here is what i lost: ...and OD shell game gear from chapter 3.

A minor detail, but Shells weren't implemented ingame until chapter 4.

Inferiority Complex - Original wearer of the Snow Combat Drum!
Mage/Priest on Erebos // Warrior/Rogue (and millions of alts) on Aurora & Agenor
http://romhiddenquests.ml/ // RoM Client & Patches Manual Download
Everyone's name is better than mine!

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zuikou

Beginner

Posts: 33

74

Saturday, March 10th 2012, 7:31am

Sry meant to say old OD lvl 67 gear. And yes there is much anger in the community over this slap in the face. The sad part about this all is that frogster actually thinks this is proper "reimbursement." Thanks for nothing guys, i'll see to it that i vendor my crappy chest as soon as i log back in again. TBH looking back at this i would've rathered not have gotten that package... why? Because before this i thought this game was just ran by ignorant people. Now i see its just ran by a bunch of jerks who like to get a good laugh at the expense of others.

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Banjo73

Beginner

Posts: 2

75

Sunday, March 11th 2012, 11:34am

Quoted from "Dionaea;515938"

Please keep in mind that these bundles are no form of refund, but reimbursement, to give you something of value for your losses. Please refer to the original post.

From the Oxford Dictionary online:
(http://oxforddictionaries.com/definition/reimburse?q=reimbursement#reimburse__5):

reimburse

Pronunciation: /ˌriːɪmˈbəːs/
verb

[with object]repay (a person who has spent or lost money): the investors should be reimbursed for their losses

repay (a sum of money that has been spent or lost): your expenses will be reimbursed

If the reimbursement packages were not intended as reimbursement for losses suffered by the players, then why call them reimbursement packages in the first place? If they were intended as a gesture of goodwill while actual reimbursement is being considered, then call them goodwill packages. Calling them reimbursement packages implies an intent on those supplying them (Frogster) to offer these as reimbursement. Given that a reasonable person could easily conclude that a reimbursement package was intended as reimbursement, why turn around and say that the proposed reimbursement is not in fact intended as reimbursement when it is rightly decried as manifestly inadequate?

QED

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ipeacefrog

Intermediate

Posts: 371

Occupation: Business Owner

76

Sunday, March 11th 2012, 10:39pm

.

Originally Posted by Dionaea
"Please keep in mind that these bundles are no form of refund, but reimbursement, to give you something of value for your losses. Please refer to the original post."

This is the key - "to give you something of value for your losses"

The value of the "something" clearly will vary widely person to person.

The word "reimburse" does not mean 100% replacement. ie some companies "reimburse" 70% of school expenses, in a bankruptcy creditors may get "reimbursed" 10 cents on the dollar by order of the court.

.

Elldarian, Leadership Council Dovahkiin on Palenque Lvl 12 Guild

"Gentlemen, you can't fight in here. This is the War Room!"

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TJBarnes

Trainee

Posts: 74

77

Monday, March 12th 2012, 2:32am

Quoted from "ipeacefrog;516237"

.

Originally Posted by Dionaea
"Please keep in mind that these bundles are no form of refund, but reimbursement, to give you something of value for your losses. Please refer to the original post."

This is the key - "to give you something of value for your losses"

The value of the "something" clearly will vary widely person to person.

The word "reimburse" does not mean 100% replacement. ie some companies "reimburse" 70% of school expenses, in a bankruptcy creditors may get "reimbursed" 10 cents on the dollar by order of the court.

.

Reimburse means

1.
To make repayment to for expense or loss incurred.
2
To pay back, refund, repay.

An example would be if my boss asks me to buy coffee for the staff room on the way to work.
He will reimburse me for that cost. The 'full' amount.

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ipeacefrog

Intermediate

Posts: 371

Occupation: Business Owner

78

Monday, March 12th 2012, 3:43pm

.

Where in the definition does it say 100%? One can be reimursed anywhere from a penny to 100% of the loss or expense.

I gave real world examples.

.

Elldarian, Leadership Council Dovahkiin on Palenque Lvl 12 Guild

"Gentlemen, you can't fight in here. This is the War Room!"

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blupegasus

Beginner

Posts: 53

79

Wednesday, March 14th 2012, 5:32pm

Well I put in a ticket the first day my stuff went missing which was in Sept.2011, all I got was the package. As far as this being ftp which is bs you pay a lot more when playing for free. I have since left the game but got an email about a package lol. I haven't bothered checking since I no long have the client on my computer. I dont trust this game anymore too scared to put anything in my house. lol

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Rikatah

Intermediate

Posts: 265

Location: Arkansas, USA

Occupation: ASP.NET Developer and Designer

80

Wednesday, March 14th 2012, 5:49pm

Quoted from "Dionaea;515167"

If you have not send in a ticket yet in regards to the missing house-chest issue, please do so now.

I was reimbursed with in-game gold for my lost items, but it wasn't nearly enough to cover the chests in all my players houses. Would I be considered a customer that has been reimbursed with a closed case?

I still have chests missing in several characters...

Wyzer D/S/M and Shilom P/K/M RENI 2009 (Retired)

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Runes of Magic US / AU

Frogster Finally Reponses to 8 Month Missing Items

Quoted from "zuikou;515833"

Quoted from "Dionaea;515938"

Quoted from "ipeacefrog;516237"

Quoted from "Dionaea;515167"