Runes of Magic US / AU

Quoted from "Dionaea;543099"

Bashing us and making false defamatory statements will not get any bugs fixed any faster, as much as we all want that.

Glowing praise won't do that either. The large point that a lot of us have been directing everyone whether they be frogster or gameforge is that there is significant displeasure with current operations and "soon"/"we are looking into it"/"contact support regarding this" are far beyond unacceptable at this point. We clearly know that the companies priorities are in the company's image and name. I mean why else would THIS news be pushed to the client launcher yet patch notes are consistently buried, delayed, incorrect or otherwise neglected as important news to the players?
It shows us that the company as a whole isn't exactly happy about patches to begin with and frankly we feel many of them aren't even tested.

[Edit: Post content removed, forum rule 2. a, k2 ,o and p.]

I have seen forum after forum turn into the same thing, which is when are things going to be fixed so we can enjoy this game. Dio I would think that is what you would want us to be able to do. We are basically being told to "shut up and color" when most of us have worn out our crayons and are asking you for new ones. If the metiphor is beyond understanding I am saying that the Runes of Magic community that you want support from and our money are now tired of the delays in fixes, responses, services, and support.
If I were to run a business like this I too would expect many people to leave, complain, and stop supporting my decisions. We are not bashing you or your company, we are asking for the customer service a customer deserves from a company they have invested in. And each time we log in, buy diamonds, or give feed back we have invested in your company......I just hope that you as a company start listening before more people leave to other games being release by other companies.

It still amazes me how selective they are as to what posts they respond to. Anything negative is always responded to with an extremely general no help statement like "thank you for the feedback" or a complete deletion of the post. At some point its not just spoiled whiny posters, eventually it must be seen as an unhappy player base. I really do hope sales reflect that because nothing else seems to catch their attention

Is this going to help or hurt the game?

Seems a big deal to the business side of rom / froggy, but not so much as a deal to the players. Surely if this was forum news, the FA shutdown would have also had their own thread, no?

Quoted from "Dionaea;543099"

Everyone, please lets find back to a fair and constructive tone here again. Bashing us and making false defamatory statements will not get any bugs fixed any faster, as much as we all want that. If you find this information not worth discussing, you do not need to discuss it. But those who want to do so have a platform to do so in this thread

Dionaea. You are correct in that this thread needs to find itself back to a fair and constructive tone, so let me do so. As I work in the industry I have no qualms of Gameforge's merger with Frogster. Its something that occurs on a daily basis within gaming companies so no issues there, I do hope the partnership will bring forth a prosperous relationship.

I think what Gameforge needs to understand here, there is a lot of animosity towards those who run RoM because as players, we feel that the game is constantly being taken into directions which alienate players from wanting to spend money and/or wanting to play the game. In sense, this is the complete opposite of what the developers and publisher should be aiming for.

While I agree that many things the players complain about in general in gaming today is a lot of things that don't have merit or ground, but when it comes to RoM, the things players are complaining about are the very things which are costing the developers and Frogster/Gameforge from achieving higher sales in diamonds.

It is understandable that the developers will require time among their own plans to fix bugs and other legitimate issues that players may have, and many players can be very impatient, but what needs to happen in my view is...Gameforge needs to have a tighter relationship with the developers to ensure that certain aspects of the game that the players desire are met. It would not only enhance the game for the players, it would also bring in more sales for Gameforge and the developers which lets face it, this is what the companies are here for, to make money.

I could go on for hours on what things I feel could be bettered or changed. There are several things which I consider legitimate which I feel need to change before I begin spending money on the game again. Things such as various item mall prices (pet perfume going from 49 diamonds for 30 days to 25 diamonds per day).

Bound items should be account specific and not character specific, allowing players to be able to take a mount off one character that has 2 or 3 and use it on another, or take it off a character they want to delete and use it on another. I have two characters I wish to delete but don't because I can't move the bound items and will not purchase new ones for the new account for that very reason.

Item mall diamond item gifting needs to return. I used to spend lots of money and then gifting items to less fortunate players who couldn't ever spend money on the game. This in itself made frogster/runewalker whoever gets it more diamond sales through one person for people who would not have had a chance of buying any themselves. I play with my wife and son. If I want to buy item mall items for them, I have to drive 15 minutes away to the bank, deposit money into her account, drive 15 minutes back home, then come on and buy diamonds using her account. Sorry to say but I couldn't be stuffed doing that every time and hence why I have completely stopped buying.

Gameforge has a big history with MMO's and I for one am hopeful that many things such as the things I listed above will be fixed. I'm not the type of player who says, I might as well go play WoW or some other game. If people truly feel that way, fine, go ahead, no need to tell us. But the way things have been going, the game servers have had far less players from what I've seen, a lot of people I know have quit, its really alienated a lot of players and Runes of Magic is so much better then so many games out there, lets bring back what made it great and appealed to so many players so we can get back on track.

That's my constructive criticism.

Maybe now things will actually get fixed, the constant crashes, the memory leaks and total lack of customer service. Changing the name doesn't change the awful reputation that Frogster has given themselves with thier total lack of regard for the very people that support the company. There are a lot of other games out there that people can play and sepnd their money on that actually provide a positice experience. I certainly hope that all these issues will start to be resolved and resolved soon, because most of us are growing tired of half hearted attempts at fixing things or no communication at all. Runes of Magic has a lot of potential, and it's slowly being driven into the ground. I look forward to seeing some positive and meaningful changes soon.

Quoted from "Kaijana;543678"

Maybe now things will actually get fixed, the constant crashes, the memory leaks and total lack of customer service.

Quoted from "Dionaea;542957"

Your forum, website, social media channels and especially your games will stay completely the same.

Just saying.

Maybe this is a good thing. Gamforge has a lot more pull in the gaming industry. Maybe they can put pressure on Runewaker to fix some ofthe issues. Time will tell. How much time is left befroe the player base kills the game is another question all together.

Quoted from "ddpmacho;543835"

How much time is left befroe the player base kills the game is another question all together.

Yes because that's exactly why we are all spending our money to play it, just to kill it.

Very well put Regentego, I totally agree with you.

I'm confused, not at all unusual, really. If it's the same Gameforge company I thought it was, haven't they been around a very long time and been very successful? Again, if I'm not confusing companies, I seem to recall that I've been playing GF games a long time, granted mostly static games, but still... I mean, if a company has been around for almost 10 years, aren't they doing something right? Else wouldn't they have gone on the heap long ago? All this doomsaying is confusing the heck out of me.

I have been around since ch 1, and I truthfully do not think that the core of the problems are with the end companies. Ruenwaker has developed an intruging game, but truth be told the development is sloppy. There is no denial of that, but can you blame them? I am sure the budget is not overflowing for this game. Some decisions I wonder about: +16 (Developer or manager choice?), +6 items failing all the time even though they cost real money. These cash sinks are things to get truly upset about because that is what the managing company controls. (Scout burn of ch 3 is not managing companies fault, but Runewakers for ignoring it for about 9 months worth of time.)

Quoted from "sertet;543117"

... I mean why else would THIS news be pushed to the client launcher yet patch notes are consistently buried, delayed, incorrect or otherwise neglected as important news to the players?
It shows us that the company as a whole isn't exactly happy about patches to begin with and frankly we feel many of them aren't even tested.

I've been playing RoM on and off for 2+ years now, and I've noticed some fixes by patches, but without being notified in the launcher we don't see any of that fast enough to care. The reason being is that we run into new problems faster in the game. I definitely think it would be a good idea to post patch notes as announcements in the launcher, and if they're tackled one at a time it could be posted every 10-20 fixes or something like that. At least then the majority of players wouldn't see nothing but "You NEED these items!" whenever there's a really bad sale, and info about festivals I've almost never successfully partaken in due to crashing. whether or not the speed of patches can be increased, doing this would at least give players a little more morale.

As a side note, constructive feedback isn't always positive feedback, and not everybody has the speechcraft skill or charisma required to honey up their complaints, even fewer people are going to even try to do that when they've been frustrated out of their minds by the issue. You really can't expect your customers to give you "polite" feedback when they're very obviously either being ignored completely, or have many reasons to believe they are being ignored.

Quoted from "tmblake09;543948"

Yes because that's exactly why we are all spending our money to play it, just to kill it.

That's the thing though, many of us USED to be spending money on it, myself included, and I'd like to spend money on it in the future, heck I was ready to drop $100 on a diamond sale when I was playing last because I don't want to pay for overpriced diamonds(normal prices), I logged in and played pretty much daily for 3+ weeks straight, there were no sales, and many days I died early on so I went and studied at the library forcing me to go enjoy something else for the next however many hours it took, that is if I even came back at all after having so much time to get into a different game.

Obviously you're still spending money on playing it, but I, for one, spent a lot in the past, and both on my end and theirs it became more and more like a bad investment. In game items started yielding lesser results than before, and the developers kept making new content while game breaking issues still plagued me.