Runes of Magic US / AU

Quoted from "Metatag;598253"

Dear RoMmunity

Our servers were down for a 16 hour unscheduled maintenance during yesterday evening (European time).
Here is a brief overview of what happened:

• We brought Patch 5.0.10 online at 12.30 CEST
  
• Around 15.15 CEST some members of the community (thanks!) reported that the Daily Quests reset after re-logging
  
• Until 16.30 CEST we knew that we couldn’t do a fix without a downtime
  
• At 17.30 CEST we started the unscheduled downtime at EU and extended the downtimes of AU and US
  
• For Runewaker this was 23.30 at night
  
• We tried some ideas to fix this issue in house, but all of the methods didn’t work in a way where we could bring the game live again
  
• Meanwhile Runewaker also worked on figuring out what went wrong
  
• At 23.00 CEST the bug was tracked down, but the fixing process continued and we could foresee that it would take at least until 8.00 CEST plus time to apply the fix
  
• At 10.08 CEST our QA could confirm that everything is working as intended and we started to bring back live all servers from
  

We are aware that many of you “lost” time in the wonderful world of Taborea and want to apologize.
From Friday, 04.00 PM PDT to Saturday, 11.59 PM PDT we’ll give you +100% TP bonus for killing mobs.
In addition, all players will receive two (2) daily quest reset tickets.

For those players who exploited the bug against better knowledge we’ve opened three categories:

• Minor abuse: Warning
  
• Abuse: 7 Day Ban
  
• Major Abuse: 30 Day Ban
  

We’d like to thank all the honest players that did not use the bug to their advantage and especially those who reported it.

Your Runes of Magic Team

Quoted from "Metatag;598253"

Dear RoMmunity

Our servers were down for a 16 hour unscheduled maintenance during yesterday evening (European time).
Here is a brief overview of what happened:

• We brought Patch 5.0.10 online at 12.30 CEST
  
• Around 15.15 CEST some members of the community (thanks!) reported that the Daily Quests reset after re-logging
  
• Until 16.30 CEST we knew that we couldn’t do a fix without a downtime
  
• At 17.30 CEST we started the unscheduled downtime at EU and extended the downtimes of AU and US
  
• For Runewaker this was 23.30 at night
  
• We tried some ideas to fix this issue in house, but all of the methods didn’t work in a way where we could bring the game live again
  
• Meanwhile Runewaker also worked on figuring out what went wrong
  
• At 23.00 CEST the bug was tracked down, but the fixing process continued and we could foresee that it would take at least until 8.00 CEST plus time to apply the fix
  
• At 10.08 CEST our QA could confirm that everything is working as intended and we started to bring back live all servers from
  

We are aware that many of you “lost” time in the wonderful world of Taborea and want to apologize.
From Friday, 04.00 PM PDT to Saturday, 11.59 PM PDT we’ll give you +100% TP bonus for killing mobs.
In addition, all players will receive two (2) daily quest reset tickets.

For those players who exploited the bug against better knowledge we’ve opened three categories:

• Minor abuse: Warning
  
• Abuse: 7 Day Ban
  
• Major Abuse: 30 Day Ban
  

We’d like to thank all the honest players that did not use the bug to their advantage and especially those who reported it.

Your Runes of Magic Team

Quoted from "Metatag;598253"

Dear RoMmunity

Our servers were down for a 16 hour unscheduled maintenance during yesterday evening (European time).
Here is a brief overview of what happened:

• We brought Patch 5.0.10 online at 12.30 CEST
  
• Around 15.15 CEST some members of the community (thanks!) reported that the Daily Quests reset after re-logging
  
• Until 16.30 CEST we knew that we couldn’t do a fix without a downtime
  
• At 17.30 CEST we started the unscheduled downtime at EU and extended the downtimes of AU and US
  
• For Runewaker this was 23.30 at night
  
• We tried some ideas to fix this issue in house, but all of the methods didn’t work in a way where we could bring the game live again
  
• Meanwhile Runewaker also worked on figuring out what went wrong
  
• At 23.00 CEST the bug was tracked down, but the fixing process continued and we could foresee that it would take at least until 8.00 CEST plus time to apply the fix
  
• At 10.08 CEST our QA could confirm that everything is working as intended and we started to bring back live all servers from
  

We are aware that many of you “lost” time in the wonderful world of Taborea and want to apologize.
From Friday, 04.00 PM PDT to Saturday, 11.59 PM PDT we’ll give you +100% TP bonus for killing mobs.
In addition, all players will receive two (2) daily quest reset tickets.

For those players who exploited the bug against better knowledge we’ve opened three categories:

• Minor abuse: Warning
  
• Abuse: 7 Day Ban
  
• Major Abuse: 30 Day Ban
  

We’d like to thank all the honest players that did not use the bug to their advantage and especially those who reported it.

Your Runes of Magic Team

Quoted from "Metatag;598253"

In addition, all players will receive two (2) daily quest reset tickets.

For those players who exploited the bug against better knowledge we’ve opened three categories:

• Minor abuse: Warning
  
• Abuse: 7 Day Ban
  
• Major Abuse: 30 Day Ban
  

We’d like to thank all the honest players that did not use the bug to their advantage and especially those who reported it.

Your Runes of Magic Team

Quoted from "Ascher;598293"

Statement with explanation, apology, and even some goodies to make up for it? That's really awesome! I feel a lot better about that downtime now that I know a bit more why it happened, thanks a bunch for this

Quoted from "CharlieBananas;598337"

Problem was found -> Problem was reported -> Problem was fixed that day.

Did I read this correctly?
I am impressed.

Quoted

[COLOR=blue !important]In addition, all players will receive two (2) daily quest reset tickets.[/COLOR]