Runes of Magic US / AU

So I am posting this to see if anyone else had issues with the recent diamond sale. I use prepaid cards. I always have. I always used to use Zeevex until they were discontinued, so I switched to CVS pharmacy cards. These worked great up until a recent change. See link.

[US] New Gift card Payment Options

As you can see, CVS pharmacy cards are still listed, but when you go to the diamond buying site now, you have to select the "via prepaid service" tab. Under that are three options:

giftcards1
giftcards2
fastcard

When giftcards1 is selected, an error appears that says "this option is not available in your country". giftcards2 option lists a lot of the giftcard options, but not all of them.

CVS and several others are not listed at all.

Based on the exchange rates, CVS cards should be listed under the giftcards1 tab.

As instructed, I sent a note to gameforge.billing support and received the following response:

"Unfortunately we are unable to offer you any other payment methods aside from the ones offered in the game, since no other payment methods are provided by the game operator."

So I am confused. CVS is a USA based company and this option has been available since Zeevex was discontinued. It is listed as a payment option in the post, but unavailable on the diamond buying page.

I am just writing this to see if anyone else was having any similar issues and to see if there was some type of a workaround or other options to use US based gift cards.

Thanks.

Yes. I am quite upset at this point. I always look forward the to Christmas / New Year sales and items offered, but cannot take advantage of them due to this issue.

I too agree that these offers should be extended to folks that submitted tickets once the issue is fixed.

Based on the fact that the goal of a business is to make money, you would have thought this issue would have taken priority.

Apparently they are getting enough $$$ from other methods of payment.

Quite disappointing.

Hello,

Checking to see if there is an update on this issue.

Thank you.

Thank you Celes. I appreciate the fact that these issues take some time to resolve. I appreciate the update.

Hope you had a great holiday.