Runes of Magic US / AU

a lot of people have been getting suspended for no reason. high levels and low lvls... so they probably messed up some how...again

send in a ticket and c wat they say... ur only option at this point

Please send in a support ticket to the link in my signature. please include your

Account name

Server

and the problem

and they WILL get to you


thank you

I created an account for myself and my daughter last Tuesday, December, 6th.

The next day, our accounts were suspended.

I emailed support via their ticket system and received three replies the next day, one of them apologized for the inconvenience, but our accounts are still in suspension and we have not heard from them since.

I check our accounts daily and I email support daily - referencing our Case ID #.

This is ... very disappointing to say the least.

Is this to be expected with a free MMO ?

Maybe paying for a little while would not be such a bad thing if there is help out there and our accounts are left alone.

What are your (the veteran players') thoughts?

- Velayna

P.S. My husband's and son's accounts are fine. >:/

I too was suspended out of the blue a few days ago, can someone please help, I have submitted 4 tickets. I have the next few weeks off and really want to play and spend $$ on diamonds. Can someone look into this and reactivate my account

I created my account at January 02 and i cant login
i says that my account is suspended i didint login
my nickname is unnown1234 pls help

Unfortunately we can not assist with suspended accounts in forums, as we do not have accesses to the needed tools to check your accounts for you.

Please follow Zeylon's advice. You can find a small guide in regards to the support portal as well as the link to it in my signature.

Due to a high increase in ticket requests at the moment, answers will be most likely delayed. We can only ask you to be patient, although I can very good understand the frustration this might be causing.