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Support Response Time

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layolan

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  • "layolan" started this thread

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Sunday, January 8th 2012, 10:46pm

Support Response Time

This is pretty ridiculous. I've waited for 18 hours to get a response and I still haven't got one. I know it says under 24, but I didn't expect the response time to be this high. All I want to do is request a new Secondary Password.

For the questions:

How long does it normally take them to reply to such a simple request?

LadyMacV

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Sunday, January 8th 2012, 11:19pm

Long story short, their response times are pretty backed up due to a phenomenal amount of tickets in the system.

As I understand it, the response time listed is now at least double the stated limit. If they haven't responded within 48 hours, update your ticket to keep it in the system (it will get marked as resolved at 72 hours).
In a world of black, white, and grey... I'd be bright friggin' purple. M/P on Reni.

layolan

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Sunday, January 8th 2012, 11:22pm

Quoted from "LadyMacV;500247"

Long story short, their response times are pretty backed up due to a phenomenal amount of tickets in the system.

As I understand it, the response time listed is now at least double the stated limit. If they haven't responded within 48 hours, update your ticket to keep it in the system (it will get marked as resolved at 72 hours).


Right. I've used some pretty backed up support systems before, and I haven't had this experience. Ah well. I'll keep my ticket alive I guess.. *Sigh*

Skulldragons

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Tuesday, January 10th 2012, 10:32am

Good luck. My ticket has been open since November 17, 2011. Still no items returned and no response other than the automated one.
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