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Diamond Fiasco

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Mhordred

Beginner

  • "Mhordred" started this thread

Posts: 1

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1

Thursday, February 9th 2012, 10:04pm

Diamond Fiasco

About a week ago I ordered $99.99 worth of diamonds and used PayPal to pay for the double diamond weekend deal. NOT the first diamond purchase I made. No diamonds showed up but nothing taken from either my bank or credit card so I tried to Purchase again and near end I get error messagfe that my account was blocked !! Made a ticket to support who requested additional info -I gave it- they sent me link to reset password -which I DID. Account Still "blocked" ONLY from buying diamonds. I get in forums and game no problem/. I thought Frogster appreciated people who are NOT F2P as this pays the bills. Since this is Still unresolved guess I am wrong -they really don't care. Too bad---was enjoying the community and game up to this point .Terrible that there is no direct tech support really ..everything seems a "canned" response.Is there ANY other avenue to receive help??

tourettes

Trainee

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Thursday, February 9th 2012, 10:18pm

I had the same problem. I spent friday, saturday, and sunday trying to purchase diamonds. Each time I was told my transaction failed and i couldnt attempt again for 24 hours. I gave up.

Nytefall

Unregistered

3

Thursday, February 9th 2012, 10:37pm

Hello there,

Billing issues cannot be handled via the forums, as they require the discussion of sensitive material and personal data.

The support ticket system is the only way to resolve these issues.

Please remember that the people who answer your tickets are human too, and describe your issue as thoroughly and completely as possible.

They cannot read your minds and only know the information you tell them.

If the answer you were provided did not solve your problem, please respond to it and let the support team know, along with describing or re-describing your actual error.

As this issue must be resolved via the ticket system, this thread is now closed.