Runes of Magic US / AU

Hello sperle,

This problem has occurred previously with Zeevex adventure packages. If you are having problems redeeming codes ... I suggest you submit a support ticket and wait for support to get back to you.

-TunaShake

You keep saying submit a support ticket, but theres no submit a ticket button in game and I can;t find one online. And all the moderators / GMS / Mentors....have gotten rid of it in their signature. Help please?

The ability to send a ticket to Support from the game was removed when the new Support Portal was started up, since the former didn't play well with the new Portal. However, the Contact Support link in TunaShake's and in my sig will take you there.

Here's the "long form" link: https://support.frogster-online.com/

i have heard others having trouble with these as well. something about can only turn in one code per char or acct for the extra item that comes with them such as 30 day mount or adv pack.

Quoted from "TunaShake;511164"

Hello sperle,

This problem has occurred previously with Zeevex adventure packages. If you are having problems redeeming codes ... I suggest you submit a support ticket and wait for support to get back to you.

-TunaShake

Seems RoM now has a turn in limit of one per a set amount of time. Can you find out what this set amoount of time is and if it is intended? With all our troubles a ninja theft of what we give up real diamonds for (the bonus item) is uncalled for.

Hey all,
On feb 17th I bought 2 zeevex cards and on feb 18th I bought 3. I have only been able to redeem 1 adventurer pack from those 5 cards. I opened a ticket with zeevex but havent gotten anywhere with it. Just thought i would chime in and let you know youre not alone.

Carniveron
Artemis

I have never had this problem before, but today, I tried 7 times to turn in an Adv Pkg coupon, and the very first one gave me this error code:
Another key of this type has already been redeemed.
If there is a time limit, it should be posted where you turn them in.
And now, the Zeevex coupons are gone, and I cannot turn them in later. And without the notice as to the time limit, what does 'later' really mean, anyhow?
I would really like to see somebody get to work on this. I still have 23 left, and I do NOT want to spend my diamonds on stuff that I should be getting for free. That would be like paying 85 dias for a treasure chest that shouldn't even be missing in the first place.

Ok guys, here is an answer to this problem. But i will warn you, its a real pain in the butt. But it works. And yes, according to the response I got from support, you are only supposed to get one bag per character (or account). Which is complete BS!

Redeeming gift bags:

First off, once you go to the item shop to enter your redemption code for the first bag it flags the login that you use for the voucher ID (which is your login name).

Heres the thing, you can use another login from a different account to redeem another bag.

For example: say this is the redeem screen in the item shop and this is my info:

Voucher ID:jrains1907
Redeem Key:BZyRh

You hit ok and you get a bag thrown into your backpack.

Now if you have another account made with a different login, you can enter that login with your current character and an unused redeem key and it will let the same character have another bag.

This ofcourse means, like in my case where I still have 2 more codes to use, i have 2 create 2 more ROM accounts with new logins and new email accounts for both of them. Because you cant have more than 1 account attached to 1 email address. So is it a real pain, YES, but there is a way to still get those valuable bags.

Hope this helps guys =)
Laters
Carniveron
Artemis