Runes of Magic US / AU

Info obtained from the support site: https://support.frogster-online.com/app/…ondary password

Quoted

[LEFT]You’ve forgotten your secondary game account password, or you’ve entered it incorrectly five times and now can’t log in anymore?No problem! Our support team is there to help.Here’s how it works:[/LEFT]

1. Write our support team an email using the support portal.
   
2. When writing, please indicate the email address you entered upon registration of your Frogster accounts.
   
3. Please use as the email subject: Reset Secondary Password.
   
4. Provide the following information:
   

[INDENT]- Game account name
- Server name
- Name of at least one character on this account and server
[/INDENT]
[LEFT]Our support team will get back to you as soon as possible.[/LEFT]

I am assuming to change your password, you would have to go thru the same process.

Quoted from "adam215;511900"

Does anyone know how I would be able to change the 2nd password? This is extremely urgent and I need help.

You can't change the secondary password by any other means besides sending a ticket.

What Craigers said is pretty much correct. You can use the Contact Support link in my sig. You will have to create a Support account, and that's where the email address for your game account comes into play--use that address with your Support account. After you've filed your ticket, be sure to monitor the Inbox and Junk/Spam folder for that email address and follow the instructions that Support gives you. (Look in your Junk/Spam folder if you don't see a reply in your Inbox. Some mail systems seem to tag mail from Frogster as Junk, for some reason.)

Hope this helps.