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I'm missing my in game password.

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Balegrim

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Tuesday, April 17th 2012, 11:23pm

I'm missing my in game password.

So, I can't log into RoM to play. I stopped playing a long while back, and have since evidently forgotten my password and need a new one, or to have the old one dug up. Anyone know how this works? It's probably a basic question. But the site is large and I really only bookmarked the forums. ><

I also went back through my email. The 'your account has been created' letter gives me a username but is entirely bereft of a password. So that solution seems out. : / Unless someone knows something I don't.

Anyway, help would be massively appreciated.

Craigers

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Tuesday, April 17th 2012, 11:29pm

Seeing you have been away for a bit, you will need to contact support.
That has changed since you have been gone as well.
Go to this link: https://support.frogster-online.com/
Create a new support account and then look for info related to your issue.

Hope this helps :)

Balegrim

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Tuesday, April 17th 2012, 11:31pm

Thanks a ton Craigers. I'll check that out immediately. ^^

Balegrim

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Tuesday, April 17th 2012, 11:48pm

Uh-oh. It says there is no activated user with my email. Ideally, I'd like to find a way to get it re-activated since I spent a little cash on this product. I miss my hippogryph. : (

Inferiority

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Wednesday, April 18th 2012, 8:02pm

You need to create a Support account - they are separate from your game account & that's why you cannot log in there.

Also, when you creat the account, you must use the same email address as your game account.
Inferiority Complex - Original wearer of the Snow Combat Drum!
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MegaMouseSEC

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Wednesday, April 18th 2012, 9:06pm

I will add this: DO NOT USE THE SAME PASSWORD FOR YOUR SUPPORT ACCOUNT, YOUR FORUM ACCOUNT, AND THE GAME ACCOUNT. I say that due to the high number of players that ahve been hacked lately. Also make sure that you write down the new password and it is a very secure one.