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Tuesday, May 1st 2012, 4:46am
Quoted from "roleplayer;528171"
I am a new player that just hit L10 at ~21:30 EST. As soon as I got the level up message the connection was dropped and upon relogging, I get the message "Account suspended. Please contact support"
I've done nothing wrong, what's going on ... as to contacting support, I clicked the link on the game main menu but it takes to a Q&A page and I didn't see anything intuitive about reporting an issue.
Hopefully the support folks monitor this thread.
TIA
For any helpful advice.
EDIT: I have been playing since I DLed the game early yesterday morning, so about 18 hours therefore have not looked at my email. I received a very strange email from "Frogster Team," at 12:57 AM today asking me to "finalize your registration for the Frogster-Billing" ....
So I guess this FREE game isn't and my free account was suspended because Frogster didn't have any billing info ... that's fine with me but its a heckofaway to court supporters and no thanks, I never provide "billing info" for free things.
Tuesday, May 1st 2012, 7:45am
Tuesday, May 1st 2012, 4:10pm
Last night after posting here, I sent an email to the address below which was included in my "enroll emaiL" which was bounced right back (as undelivered) in under 5 minutes. "If you have any game related questions or need technical support, our Customer Services team is available via email at support@frogster-america.com" All this sounds very strange, I will try contacting customer support one more time via the website. Thanks to all that replied.
What you really need to do is contact Customer Support and ask them to unblock your account. Frogster do not need any payment info from you, but I believe some of the RoM-related emails do come from within the Frogster Billing department which is very misleading. The Customer Support site can be reached via the main site and you are likely to need to create a Support account - use the same email address as your game account or they won't be able to identify you as the game account owner.
Tuesday, May 1st 2012, 6:30pm
"If you have any game related questions or need technical support, our Customer Services team is available via email at support@frogster-america.com"
Tuesday, May 1st 2012, 7:36pm
Last night after posting here, I sent an email to the address below which was included in my "enroll emaiL" which was bounced right back (as undelivered) in under 5 minutes. "If you have any game related questions or need technical support, our Customer Services team is available via email at support@frogster-america.com" All this sounds very strange, I will try contacting customer support one more time via the website. Thanks to all that replied.
Tuesday, May 1st 2012, 8:10pm
Just for clarification purposes.
The message you received was an e-mail correct?
If it was, what kind of e-mail was it?
In order to send a ticket via e-mail, you will need to use the support@frogster-online.com
-TunaShake
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[TR='class: msgnew'] [TD='class: fixwidth'][/TD] [TD]postmaster@exchange.gameforge.de[/TD] [TD='class: fixwidth'][/TD] [TD]Unzustellbar: When Free Really isn't, I just was kicked Off [/TD] [/TR] |
Tuesday, May 1st 2012, 8:36pm
1) I have since made an extra account (support account) and entered the info I posted here, received a bot email with suggestions that do not apply and await (hopefully) a live person intervention.
2) Bounced email sent to indicated address (note that German text for an English speaker isn't much help):
Tuesday, May 1st 2012, 9:19pm
Thank you for replying roleplayer,
I have directed this to the appropriate department.
Please remember for future reference,
support@frogster-online.com should be used for contacting support by e-mail.
Please follow CM Dionaea's advice earlier in this thread and cooperate with support as much you can.
Let me know if you have any other questions.
-TunaShake
