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Account Issues

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DrTurban

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  • "DrTurban" started this thread

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Thursday, May 10th 2012, 8:56pm

Account Issues

This is just the worst luck ever, and I'm sick of dealing with Support on this. Can a GM or somebody important PM me or help me out? My account got suspended for no reason at all, and I still haven't gotten a reason why or a duration. My first support ticket they said it wasn't suspended, and I checked, and it was -_-

Then they said they couldn't do anything because the email I was using for the support "didn't match the game account." So I just tried to login to my Frogster to change the email there, and all of the sudden I can't login, so I click the Forgot your PW option and input my email but it says there is no account associated with the email, even though I'm obviously using that email to communicate with Support, and I just YESTERDAY used it to change the password.

So, I can't find out why my account got suspended and I can't change my email in order to find out.

xxjuicyjonxx

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Wednesday, May 23rd 2012, 10:44pm

My suspension duration is up, and it still says im blocked. kind of annoying.

Eledhwen

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Wednesday, May 23rd 2012, 11:35pm

To Doctor T: You really need to log into the origional email that is registered to that account. Support has been sending emails to that email address that is registered. This is the only way it can be fixed.

Juicy, the same goes for you as well. You need to contact support with your case number and get it fixed.

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