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missing talent points

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timthum

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  • "timthum" started this thread

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Location: Canada

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21

Tuesday, May 15th 2012, 1:19pm

i am so dissapponted with this answer


[Edit:Support Answer removed, forum rule 2j]

so i have to spend more money to see if this works? way to go Team,we shall see about this.............. i will not spend anymore money.

so in other words we are sorry you spent real money and didnt get what you paid for but if you spend more money you might get what you paid for.ARE YOU SERIOUS?
Zymologist wl/ch/m/p
Matronmalice p/s/m
Ceviche wl/ch

Dionaea

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22

Tuesday, May 15th 2012, 5:12pm

timthum, I am sorry to hear that our support staff was not able to assist you.

I have removed the support answer though, following our forum rules.

If you feel the support answer is wrong, please contact our support team once more by reopening the ticket and request a second review. But please understand that our support members can only assist and refund for losses which can be verified.

You can also use the complaint contact which can be found in the support FAQ in my signature, if you wish to complain about the decision of the support team and request a second review by a different support team member.

timthum

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23

Thursday, May 17th 2012, 12:35am

so after linking this thread to support they decided that this IS a known issue.which is not what they said yesterday.i have been reimbursed for the reset stone.i am still about 10 million tp short but my skills are almost where they should be.
support should really think about hiring people that are willing to do there jobs.all this info is stored on server not in my computer.it is possible for support to look at my skills and see the lvl they are at and what they were.support is what is really horrible about this game.
Zymologist wl/ch/m/p
Matronmalice p/s/m
Ceviche wl/ch

timthum

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24

Thursday, May 17th 2012, 4:49am

Quoted from "Dionaea;530564"

timthum, I am sorry to hear that our support staff was not able to assist you.

I have removed the support answer though, following our forum rules.

If you feel the support answer is wrong, please contact our support team once more by reopening the ticket and request a second review. But please understand that our support members can only assist and refund for losses which can be verified.

You can also use the complaint contact which can be found in the support FAQ in my signature, if you wish to complain about the decision of the support team and request a second review by a different support team member.


so when you try to go to complaints you get a reply in german.support is a little ridiculous, they say they cant find a loss of tp but yet if they look in the 15 minute window i gave them they could see what my skills were this data is recrded on the server.
1st replt from support says there is no known issue ,so i linked this thread.hmmmm they sent me a reset stone but im still not happy because im still missing
wave armor lvl 49
bone chill lvl 50
chain of light lvl 47
saints blessing lvl 34
support is just being lazy,they dont want to look at the skills i had b4 the reset.maybe its beyond them to look into the data stored in the server.its a good thing all businesses are not run in this fashion.
Zymologist wl/ch/m/p
Matronmalice p/s/m
Ceviche wl/ch

Dionaea

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25

Thursday, May 17th 2012, 4:30pm

timthum, this is not about being lazy, this is about being able to verify a loss. And it appears, no loss could be verified. Yet still support gave you a reset stone so you can re-allocate your points.

While i totally can understand that you still might be under the impression that you lost TP, no loss could be verified. This might be a case of TP cost changes to skills you had skilled and since last skilling the TP cost changed.

All TP land in the same pool, so it is impossible for TP from orbs or such to not be counted.

I can understand that you want a second review, please use the means I gave you to either re-open the existing ticket or file a complaint.

However, this thread is now closed. We are running in circles and we on forums can not help. Only our support can, within their means and procedures.
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