I am sorry but we on forums can not help with suspended accounts, we do not have access to the tools needed to investigate.
Please get in touch with our support staff, you can find a small guide to the support portal as well as the link in my signature. They will be able to give you more information. Since you wrote you already created a ticket, please be patient until they can respond.
Since we on forums can not help, I will close this down, but I will be available in private message if need be.