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L3g3nd

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1

Sunday, May 27th 2012, 6:14pm

ATI Display Driver Catalyst

So recently I have been having problems with RoM and my computer will reboot every 15-30 minutes. It isn't because of heat or ventilation issues. I figured it was because of graphics that my computer cannot handle. I was wondering if installing the latest ATI Display Driver Catalyst will fix the problem or are there any other options to stop my computer from rebooting over and over?

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Sunday, May 27th 2012, 6:26pm

It may also be your PSU (power supply) that is at fault. A failing PSU will cause frequent reboots.
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L3g3nd

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Sunday, May 27th 2012, 6:32pm

Quoted from "GarryL;532988"

It may also be your PSU (power supply) that is at fault. A failing PSU will cause frequent reboots.


Yes, I was also told that is a possibility but I know it's not because everything is plugged in securely and my computer never reboots unless I am playing a game. It used to be only Runes of Magic that makes my computer reboot (especially when there are a lot of graphics going on like when a mage is spamming purges, etc) but now it seems like it cannot handle other games such as Age of Conan as well. =(

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Sunday, May 27th 2012, 6:50pm

It may still be your PSU because your graphics is drawing more power when it is under load. Nothing to do with how well things are plugged. It is one way that a failing or underpowered PSU can affect a computer. Not definate but certainly a possibility.
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Sunday, May 27th 2012, 7:11pm

Quoted from "GarryL;532990"

It may still be your PSU because your graphics is drawing more power when it is under load. Nothing to do with how well things are plugged. It is one way that a failing or underpowered PSU can affect a computer. Not definate but certainly a possibility.


Ok, mind elaborating a bit on how problem can be fixed?

6

Sunday, May 27th 2012, 8:33pm

Quoted from "L3g3nd;532993"

Ok, mind elaborating a bit on how problem can be fixed?


If your PSU is going bad, you'll have to get a new one.

Here is one way to see if your PSU is going bad, it takes some time and research but it's well worth it IMO;
1. Find the exact make and model of each internal component of your PC (CPU, GPU, HDD(s), RAM etc.)
2. Each item will have a "power rating" usually between 10-125W (Unless your using a super high end system, but that doesn't sound like the case) Find the power rating for each item (Some parts like the CPU may have another power rating that reflects how much power it takes under max loads, use this number instead of the lower one)
3. Add up all the power ratings for a total power rating.
4. Find out how many Watts your PSU is supposed to be outputting (Mine is 550)
5. See if your maximum power loads are below or above your PSU's power rating.
This will let you know if your PSU can even HANDLE a max load based on your computers specs. If it can't run a max load that is below its power rating without rebooting, its likely you have a bad PSU.

There are also other methods; swapping PSU's if you have more than one, Testing your PSU on a different system are a couple i can think of off the top of my head.

But before that, update all your drivers and windows to insure you have the latest drivers for ALL your internal parts, if the problem persists, you can check it off of being an update. (The only time this is not the case is if an upgraded driver causes the crash at which point Rolling back is the better option)

Did anything specific happen before you had these problems? Any burning you may have noticed from the back of the case, Driver updates just before the problem started happening, anything noticeable or out of the ordinary?
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Sunday, May 27th 2012, 8:49pm

The above post pretty much covered it all.
With PSU's age can be a determining factor, as a PSU ages it's power output declines.
It could also have been less than perfect from the start, just a bad one.

If you are tech savy & have another computer available just swap PSU's & see if the problem goes away.
If not, take it to someone that can do it for you.

On the bright side, PSU's are relatively cheap.
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Sunday, May 27th 2012, 11:29pm

Quoted from "L3g3nd;532993"

Ok, mind elaborating a bit on how problem can be fixed?


While AngelIsrafel's description can work, it can also incur a lot of work. You don't need to have the exact makes and models of your hardware components. You will need to know the CPU make and model, video card model, the type and number of system RAM modules that are installed in your computer, and the power output--in watts--of your PSU. (For OEM power supplies, do a search for your precise model and check the system specs. Most will show the PSU's output in watts.) Once you have that information, you can go here: http://www.msi.com/service/power-supply-calculator/

The first set of inputs require the precise make, processor modell, CPU core name, and core sub-model. You can ignore the CPU code.

The second set of inputs is for the video card vendor, model, and number of installed cards. Note that some model lines are unavailable, so choose the one that's closest to the one installed in your computer.

The next group of inputs are for optional PCI cards, PCIe-X cards, and various storage. Each of these draw power from the PSU, so select accordingly.

External devices: Count the number of USB or IEEE 1394 (Firewire) external devices which are connected and do not have their own power supplies--for example, most external HDDs and optical drives have a power brick of their own and do not draw power from the computer's USB/Firewire connection.

Memories: This is where you need to know the exact type of system RAM modules and the number which are installed.

Others: Lastly, the number of fans inside your computer and if you have a front bay card reader. Count the case fans and CPU fan, but not the PSU or GPU fans--the CPU fan is powered from the system board, the PSU and GPU fans are already taken into consideration.

Compare what the PSU calculator shows against the advertised nominal output of your PSU. The calculator will show the power draw at 80% load. I myself recommend having 80-100 watts of reserve power available, just to be on the safe side.

PSUs age and downgrade over time and the amount of usage--or abuse--they receive. Better-quality PSUs will last longer and take more abuse and strain than lower-quality PSUs. This includes OEM power supplies, which tend to be of average or lower quality.

And also do note that if you're using an OEM power supply in a computer which isn't marketed as a premium or gaming machine, chances are that the PSU is going to be a bit on the weak side, output-wise. Average industry standard for newer computers is approximately 350W. Older, and especially for "value" computers is 250-300W. YMMV here.
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9

Sunday, May 27th 2012, 11:52pm

go to my computer..right click and hit properties. under advanced system settings (skip that if not win7) hit startup and recovery. uncheck auto-restart. then you can catch the bugcheck bsod ID. if its rom faulting it wont be in the event logs.

when you reboot you can un-pack the dmp file and see what caused the fault directly if the bug code isnt informative

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10

Monday, May 28th 2012, 12:32am

Quoted from "pazuzzu;533027"

go to my computer..right click and hit properties. under advanced system settings (skip that if not win7) hit startup and recovery. uncheck auto-restart. then you can catch the bugcheck bsod ID. if its rom faulting it wont be in the event logs.

when you reboot you can un-pack the dmp file and see what caused the fault directly if the bug code isnt informative


Yea, the auto-restart thing was explained to me earlier and I had that unchecked but it didn't solve the rebooting issue. Also, every time I log back onto my computer - the thing automatically checks itself which is annoying.

Also, where do I check the "bug check bsod ID"?

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Monday, May 28th 2012, 12:38am

Quoted from "Kalvan;533021"

While AngelIsrafel's description can work, it can also incur a lot of work. You don't need to have the exact makes and models of your hardware components. You will need to know the CPU make and model, video card model, the type and number of system RAM modules that are installed in your computer, and the power output--in watts--of your PSU. (For OEM power supplies, do a search for your precise model and check the system specs. Most will show the PSU's output in watts.) Once you have that information, you can go here: http://www.msi.com/service/power-supply-calculator/

The first set of inputs require the precise make, processor modell, CPU core name, and core sub-model. You can ignore the CPU code.

The second set of inputs is for the video card vendor, model, and number of installed cards. Note that some model lines are unavailable, so choose the one that's closest to the one installed in your computer.

The next group of inputs are for optional PCI cards, PCIe-X cards, and various storage. Each of these draw power from the PSU, so select accordingly.

External devices: Count the number of USB or IEEE 1394 (Firewire) external devices which are connected and do not have their own power supplies--for example, most external HDDs and optical drives have a power brick of their own and do not draw power from the computer's USB/Firewire connection.

Memories: This is where you need to know the exact type of system RAM modules and the number which are installed.

Others: Lastly, the number of fans inside your computer and if you have a front bay card reader. Count the case fans and CPU fan, but not the PSU or GPU fans--the CPU fan is powered from the system board, the PSU and GPU fans are already taken into consideration.

Compare what the PSU calculator shows against the advertised nominal output of your PSU. The calculator will show the power draw at 80% load. I myself recommend having 80-100 watts of reserve power available, just to be on the safe side.

PSUs age and downgrade over time and the amount of usage--or abuse--they receive. Better-quality PSUs will last longer and take more abuse and strain than lower-quality PSUs. This includes OEM power supplies, which tend to be of average or lower quality.

And also do note that if you're using an OEM power supply in a computer which isn't marketed as a premium or gaming machine, chances are that the PSU is going to be a bit on the weak side, output-wise. Average industry standard for newer computers is approximately 350W. Older, and especially for "value" computers is 250-300W. YMMV here.


Yes, I think will I have to do it the way you and Angel said it if I cannot have an alternate easy methods that might fix the rebooting issue.

I know I have the latest drivers installed and I don't think it's a heating issue either because the fans are constantly running and I even opened up the window so wind can blow in.

EDIT: Also, thanks for the link to the PSU calculator =)

12

Monday, May 28th 2012, 12:41am

you can try the event logs...applications. search for error. it will be under "windows error reporting" the code might be there but usually have to unpack the minidump

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Monday, May 28th 2012, 12:44am

Quoted from "pazuzzu;533041"

you can try the event logs...applications. search for error. it will be under "windows error reporting" the code might be there but usually have to unpack the minidump


So is it:

My computer > event logs > applications > search for error?

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Monday, May 28th 2012, 1:04am

Something also worth noting is that I also have my Macair going into the same outlet as my desktop? Would that reduce the power of my PSU?

15

Monday, May 28th 2012, 1:23am

right click my computer...hit manage. left side will have event logs. under windows-->applications just hit control-f to search and type "error". but like i said if it's rom causing the bsod it generally wont appear in the logs.

its possible the macair could draw too much current but highly doubtful...the lack of current would increase the perceived ohm load which would generate heat issues so you would notice pretty quick i imagine.

more than likely its just a display driver fault with something..happens enough.

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Monday, May 28th 2012, 1:43am

Quoted from "pazuzzu;533044"

right click my computer...hit manage. left side will have event logs. under windows-->applications just hit control-f to search and type "error". but like i said if it's rom causing the bsod it generally wont appear in the logs.

its possible the macair could draw too much current but highly doubtful...the lack of current would increase the perceived ohm load which would generate heat issues so you would notice pretty quick i imagine.

more than likely its just a display driver fault with something..happens enough.


Agh then it isn't RoM - because I have about 15 reboots in the event log saying something like:

"The previous system shutdown at 4:33:11 PM on 5/27/2012 was unexpected".

And before each of those Eventlogs, there are also "Errors" from another source called WMI saying something like:

"Event filter with query "SELECT * FROM_InstanceModificationEvent WITHIN 60 WHERE TargetInstanceISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until problem is corrected."

Please let me know if those dialogues help; maybe the error is given somewhere in there?

17

Monday, May 28th 2012, 3:50am

if you know the last time it happened roughly just go to windows folder/minidump and find the one created around that time. if its not in there it could be in windows/livekernalreports/watchdog

you can send it to me via pm if you like. unpacking them isnt pretty

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Monday, May 28th 2012, 5:11am

Quoted from "pazuzzu;533055"

if you know the last time it happened roughly just go to windows folder/minidump and find the one created around that time. if its not in there it could be in windows/livekernalreports/watchdog

you can send it to me via pm if you like. unpacking them isnt pretty


Wait, so you want an entire copy of the what was said in the event log at the time right?

19

Monday, May 28th 2012, 5:25am

no..in the minidump folder is a type of file called a...minidump. whenever something crashes, and doesnt totally corrupt the kernel, it dumps the state of...everything...in a that file for debugging. you just have to find the one that was made at the time you had a bsod.

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Monday, May 28th 2012, 6:41pm

Quoted from "pazuzzu;533060"

no..in the minidump folder is a type of file called a...minidump. whenever something crashes, and doesnt totally corrupt the kernel, it dumps the state of...everything...in a that file for debugging. you just have to find the one that was made at the time you had a bsod.


Ok I got it. I found the the name of the file underneath "Dump file" and it reads %SystemRoot%\MEMORY.DMP.