@ NIghtbreed:
The ticket system hasn't been "removed". What was removed was the ability to file tickets in-game. That system didn't mesh well with the revised Support Portal, and allowed for a limited number of characters available--255 characters, spaces included--in which to describe your issue.
What you should do is use the Support Portal to file a ticket. Use the link in my sig, as 'wiffo noted, or one of the Support links on the website's main page.
Once there, you will need to create a Support account, if you've not already done so. When you create the account, you will need to use the email account that is linked to your affected game account. You must do this, or Support cannot help you.
Once you've created a Support account and have logged in, find the "Ask a Question" button. Click it, and you will see a web field which will allow you to enter a subject (items missing), enter your request in the text box provided, and then select the Product (RoM) and Category (My Account), along with your account name and main character name.
After that, you can indicate the US servers and the server your account/character is on.
Give a complete and accurate as you can, indicating the type(s) of the items which went missing. Support should be able to investigate using their server records.
Be aware that you will receive an automated response via the email address you've used when creating your Support account. Please answer this, as it indicates to Support that the issue is still active. There is usually a 3-day time limit to respond to the initial automated response. Failure to do so in that time period will probably result in your ticket being closed as having been resolved in some other way. If you don't happen to find the response in your Inbox, please check the Spam/Junk folder--some mail services mark mail from Frogster that way.
I do hope this helps and that Support can resolve your issue promptly and to your satisfaction.
