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What to do When Diamonds Aren't Delivered

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qwerty9988

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Sunday, August 26th 2012, 10:13pm

What to do When Diamonds Aren't Delivered

I bought some diamonds last night, not a huge amount, $9.99, and I have not received them after a day. I tried calling the number on my PayPal receipt but only got voice mail. I opened a ticket, and no response there either. Waiting even this long for diamond delivery is lame.

Eledhwen

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Sunday, August 26th 2012, 10:50pm

The fact that you did all things right is a good sign. I suggest waiting for Monday and see what happens.
I suggest not cancelling the Paypal poayment. Please get a screen print of the receipot on paypay as well and send it to support in addition to anything you may have already done.
Keep in touch with me and we will stay on it.
:)

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qwerty9988

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Monday, August 27th 2012, 2:45am

Thanks for the answer. I did send them the paypal transaction number, and I can send them a copy of the receipt. I think what concerns me more than the diamond delivery is that I am noticing when I *try* to buy diamonds the system keeps telling me to log into the account management system to buy diamonds .. even tho I am already logged in. I think that is what happened with my purchase .. the system says I'm logged in, but it's not recognizing that I'm logged in. Then I log in again, and the same thing happens. I go to the diamond purchase screen and it says log in to buy diamonds. Something is screwed up with my account I think.

qwerty9988

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Monday, August 27th 2012, 2:54am

Just to keep you posted .. I did get an email from support asking me to reply using my email and they will investigate.