problems buying dias

Master

Location: Canada

Saturday, October 13th 2012, 9:08pm

is anyone else having trouble buying dias?
i used an ultimate game card and got my reciept for my order but i havnt recieved my dias.

Zymologist wl/ch/m/p
Matronmalice p/s/m
Ceviche wl/ch

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squirrlee

Intermediate

Posts: 350

Location: Land of Despair

Occupation: Holding Aggro

2

Sunday, October 14th 2012, 2:10am

I had heard "rumors" that UGC were not accepted anymore. Not sure if it's true or not, but it was back when they changed the billing system when I heard this.

Also had heard they didn't apply bonus dias either. I haven't used them in years so I'm not real sure what the stipulations are on them now.:p

I reject your reality and choose my own instead!
[img][/img]
Character: 70K/59R/57p
Server: Govinda (PVE)

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timthum

Master

Posts: 1,825

Location: Canada

3

Sunday, October 14th 2012, 2:56am

i just used ugc last dias sale but it seems the problem may be with them im not sure.

Zymologist wl/ch/m/p
Matronmalice p/s/m
Ceviche wl/ch

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timthum

Master

Posts: 1,825

Location: Canada

4

Sunday, October 14th 2012, 9:36pm

support has solved this problem.thanks to the support team,they were fast and thorough.

Zymologist wl/ch/m/p
Matronmalice p/s/m
Ceviche wl/ch

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timthum

Master

Posts: 1,825

Location: Canada

5

Sunday, October 14th 2012, 9:39pm

/closethread

Zymologist wl/ch/m/p
Matronmalice p/s/m
Ceviche wl/ch

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Gilderoi

Intermediate

Posts: 218

6

Monday, October 15th 2012, 5:00am

Wish support would get to my guildmate that fast. It has been over a week now. He used Zeevex to buy his dias. Recieved the adventure pack but never got his dias.

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regentego

Professional

Posts: 1,686

Location: AZ

Occupation: Manager

7

Monday, October 15th 2012, 5:30am

You people really buy diamonds at normal price?

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timthum

Master

Posts: 1,825

Location: Canada

8

Monday, October 15th 2012, 1:08pm

only because i really need some puris and hammers

Zymologist wl/ch/m/p
Matronmalice p/s/m
Ceviche wl/ch

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RICKYCARDEZNUTZ

Beginner

Posts: 6

9

Monday, October 15th 2012, 6:52pm

Why isnt the home page working?

I was trying to buy some diamonds and the home page doesnt even show up, it just says server cant be found so i cant buy diamonds...wtf!? :mad:

is the website under maitenence or sumthing??? please respond

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Kalvan

Super Gamemaster

Posts: 2,053

Location: Lurking Amongst the Forums

10

Monday, October 15th 2012, 7:15pm

Quoted from "Gilderoi;573985"

Wish support would get to my guildmate that fast. It has been over a week now. He used Zeevex to buy his dias. Recieved the adventure pack but never got his dias.

Your guildie needs to stay in contact with Support, as he cannot be helped here on the forums through a third party--you.

/merged threads

[ New Sig Coming. Watch This Space! ]

RoM Terms of Service
US/AU Support Portal
Recharge Diamonds

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flyingltj

Intermediate

Posts: 355

Occupation: I bust exploiters & shameless players.

11

Monday, October 15th 2012, 9:26pm

Quoted from "Kalvan;574033"

Your guildie needs to stay in contact with Support, as he cannot be helped here on the forums through a third party--you.

/merged threads

Ive got a guild mate who's been attempting to buy diamonds for months now.

He's taken out multiple support tickets. Each ticket seems to get reviewed, and the help staff seems to try and help him, yet he still cannot buy diamonds. So he continues to take out support tickets, and each time he gets no real assistance.

Who do we contact when support cannot provide us with support on the issue of diamond buying?

--- Phoneface

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Nytefall

Unregistered

12

Monday, October 15th 2012, 9:31pm

Quoted from "flyingltj;574045"

Ive got a guild mate who's been attempting to buy diamonds for months now.

He's taken out multiple support tickets. Each ticket seems to get reviewed, and the help staff seems to try and help him, yet he still cannot buy diamonds. So he continues to take out support tickets, and each time he gets no real assistance.

Who do we contact when support cannot provide us with support on the issue of diamond buying?

While I cannot speak with certainty on your guild mate's issue, I can only see this happening in a scenario where something is woefully wrong, such as him contacting us from the wrong account, wrong e-mail address or not providing enough detail.

I would advise your guild mate to keep in contact with support and be as detailed as possible.

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timthum

Master

Posts: 1,825

Location: Canada

13

Tuesday, October 16th 2012, 1:16am

step 1 submit your ticket (include all information possible)
step 2 check your email ,you should receive a confirmation email.DO NOT REPLY TO THIS ONE.
step 3 check your email , you will get an email from a person at support, REPLY TO THIS ONE.
step 4 check email, you will get another response from someone in support.(give additional info if needed.
step 5 support ticket resolved.

this has gotten me the best, fastest support.
thank you support for solving my issue quickly and politely.
this is Matrons guide to support.

Zymologist wl/ch/m/p
Matronmalice p/s/m
Ceviche wl/ch

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Hailm3

Trainee

Posts: 66

14

Tuesday, October 23rd 2012, 8:09am

Quoted from "timthum;574071"

step 1 submit your ticket (include all information possible)
step 2 check your email ,you should receive a confirmation email.DO NOT REPLY TO THIS ONE.
step 3 check your email , you will get an email from a person at support, REPLY TO THIS ONE.
step 4 check email, you will get another response from someone in support.(give additional info if needed.
step 5 support ticket resolved.

this has gotten me the best, fastest support.
thank you support for solving my issue quickly and politely.
this is Matrons guide to support.

soo... that about UGC not being accepted is a rumor? you got your dias?