Runes of Magic US / AU

Unfortunately, on the forums, all they can do is to tell you to go to support and patiently wait.

It is the weekend, too. During weekends, tickets are generally not being worked. So, if ticket was filed on 18th in the evening, after working hours, they would see it on 19th, send you some kind of message about email address on 19th, and now it is weekend and the next time anyone is likely to get to it is monday 22nd. As of now, a ticket is one working day old, not exactly a situation calling for "billing support not helping".

And I won't even mention the practice of sending multiple tickets for same issue. We all know what that causes, right, OP?

Quoted from "vfwiffo;574729"

And I won't even mention the practice of sending multiple tickets for same issue. We all know what that causes, right, OP?

this is supposedly more or less fixed https://forum.runesofmagic.com/showthread.php?t=483781

Quoted from "YomanROM;574732"

this is supposedly more or less fixed https://forum.runesofmagic.com/showthread.php?t=483781

That might be the case, sure... but I worked in ticket support. For some strange reason, tickets from people who kept filing dozens of them for every little things never would quite make it on top of my "to do" list. :p

just a coincidence, im sure

Quoted from "Hailm3;574743"

Well ok, thank you I will have to wait for monday then.
Pity I couldn't buy the +16 jewels that were on sale duo to this issue... sigh

They used to have a policy that if you missed diamond sale because it was their fault, they would sell you the stuff that you wanted to buy at the prices that you should've had. With jewels, a little tougher, since most people buy them, use them and then buy more if they failed. And not sure they still do that. Still wont hurt to ask.

Quoted from "YomanRom"

just a coincidence, im sure :p

Ah, yes... I even got a word from my manager once that if I see another ticket from one customer, dont work it and send it to her. The customer actually had legitimate case, the system was buggy and we knew what bug was and how to fix it. Just that the fix had to go through release channels, and the customer was doing a good impression of a 5-year old sitting on backseat and asking "are we there yet", "are we there yet", "are we there yet" every minute. :p

Are we there yet? :p

What happened? Did you get your dias/sale?

Whenever i have this problem i just include my order numner in my response.then just wait and answer any questions they have.never give too much info,just what they ask for. I put up a support ticket guide in one of these threads recently.just a couple weeks ago i had an issue on friday nite. It was solved by sunday morning.