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Anybody else having trouble loggin in the website?

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Hailm3

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Monday, November 19th 2012, 11:02pm

Anybody else having trouble loggin in the website?

Hi, I wanted to recharge diamonds, and when I wanted to log in to do so it wont let me in :( I try and try and try but it just wont let me D:
I went on "Support" and it re-directs me to Gameforge's support page, I write my e-mail and password to log in and it tells me the e-mail or password are wrong :(

Anybody else having this issue?
What should I do if I am the only one?

Dionaea

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Monday, November 19th 2012, 11:07pm

We confirmed the issues with accessing the website "Recharge Diamonds" section and have escalated this. This is currently being investigated and worked upon.

If you have trouble accessing the Recharge Diamonds page, please try again at a later point.

As for your issue with the support account, please keep in mind that you can not log in there with your game login credentials. We recently had a change in support portal and you will need to register a new support account there, if you have not done so already.

Hailm3

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Monday, November 19th 2012, 11:10pm

Quoted from "Dionaea;577712"

We confirmed the issues with accessing the website "Recharge Diamonds" section and have escalated this. This is currently being investigated and worked upon.

If you have trouble accessing the Recharge Diamonds page, please try again at a later point.

As for your issue with the support account, please keep in mind that you can not log in there with your game login credentials. We recently had a change in support portal and you will need to register a new support account there, if you have not done so already.


Ahh ok, thank you for the quick answer :)
Will make a new support account, thanks!

saum02

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Monday, November 19th 2012, 11:35pm

isnt just you. Im having the same issue.

Dionaea

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Monday, November 19th 2012, 11:43pm

Update: The "Recharge Diamonds" page is now back up and running. If you still run into error, please try to clear your cache and cookies in your browser.

saum02

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Tuesday, November 20th 2012, 12:09am

yup i just checked it and its now working correctly