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Secondary Password Issues

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JokezNZ

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Friday, November 30th 2012, 6:45am

Secondary Password Issues

Hi there,

I haven't been on in a while and have forgotten my secondary password. How would I go about resetting and/or changing it? Things regarding account management has seemed to have been changed since i've last been on. Could anyone give me a run-down on the new implementations?

Cheers,
Tom

JokezNZ

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Friday, November 30th 2012, 6:52am

Also, why is it when I switch to the EN Forums it logs me out and I can't log in? Seems very odd seeing as my character is on an EU server (Siochain I beleve it's called?)

JokezNZ

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Friday, November 30th 2012, 6:55am

Well while i'm at it, here's another question. Oddly enough it says my join date is Jan 2012, yet i've been playing the game since at least March/April 2010.

Kalvan

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Friday, November 30th 2012, 7:30am

Quoted from "JokezNZ;579063"

Hi there,

I haven't been on in a while and have forgotten my secondary password. How would I go about resetting and/or changing it? Things regarding account management has seemed to have been changed since i've last been on. Could anyone give me a run-down on the new implementations?

Cheers,
Tom


You will need to contact Support in order to get your game account's secondary password reset. Use the Contact Support link in my sig below to do this. It will take you to our Support Portal.

Once you're there, you will need to create a Support account. Do this using the email address that's linked to your forum/game account. Let them know that you need to have your secondary password reset, and you will be contacted at the email address that you've provided.
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Inferiority

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Friday, November 30th 2012, 9:23am

Quoted from "JokezNZ;579065"

Well while i'm at it, here's another question. Oddly enough it says my join date is Jan 2012, yet i've been playing the game since at least March/April 2010.


I believe the join date in the forum is generated from the first time you log into the forum.

I'be been around since about August/September 2008 but my joinn date isn't anywhere near that far back.
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RhazeCain

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Friday, November 30th 2012, 5:37pm

My belief is that the EU and US forums AND game are entirely separate account databases. Note the "us" in the URL like forum.us.runesofmagic.com for the US one, and just nothing for the EN one -- forum.runesofmagic.com.

Siochain (sp?) is an EU server, so I would expect your game login to work on EU forums ONLY -- this is US forum. "JokesNZ" here is probably a 2nd literal account, though possibly with the same name.

I can't log into the EU forums using this account. Also, I suspect this causes some of the "I bought diamonds but they're not on my account" problems -- they actually go to the wrong one between EU/US. I've seen links from the US client go to EU diamond purchase page, so it's a super easy confusion to occur.

JokezNZ

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Friday, November 30th 2012, 10:19pm

Quoted from "Kalvan;579073"

You will need to contact Support in order to get your game account's secondary password reset. Use the Contact Support link in my sig below to do this. It will take you to our Support Portal.

Once you're there, you will need to create a Support account. Do this using the email address that's linked to your forum/game account. Let them know that you need to have your secondary password reset, and you will be contacted at the email address that you've provided.


Thanks for your help. I actually took the initiative to do what you said before your reply and am now in talks with Gameforge.

Quoted from "Inferiority;579079"

I believe the join date in the forum is generated from the first time you log into the forum.

I'be been around since about August/September 2008 but my joinn date isn't anywhere near that far back.


Oh I see, makes sense. Cheers :)

Quoted from "RhazeCain;579141"

My belief is that the EU and US forums AND game are entirely separate account databases. Note the "us" in the URL like forum.us.runesofmagic.com for the US one, and just nothing for the EN one -- forum.runesofmagic.com.

Siochain (sp?) is an EU server, so I would expect your game login to work on EU forums ONLY -- this is US forum. "JokesNZ" here is probably a 2nd literal account, though possibly with the same name.

I can't log into the EU forums using this account. Also, I suspect this causes some of the "I bought diamonds but they're not on my account" problems -- they actually go to the wrong one between EU/US. I've seen links from the US client go to EU diamond purchase page, so it's a super easy confusion to occur.


Yeah I find it odd I have the ability to post on the US Forums but not the EU Forums seeing as this account is linked to my EU server account. Would any moderator like to comment on this possible bug?

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Saturday, December 1st 2012, 6:43am

There's no direct link between the US and EU forums, so the "JokezNZ" account here is a US account, not an EU account.

It's possible that you have an EU account named "JokezNZ" that has a different forum/game password and secondary game password.
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