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Can't log in to redeem key

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proginski

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1

Monday, December 3rd 2012, 7:32pm

Can't log in to redeem key

Is anyone else having problems logging into the website or logging in to redeem keys??

Dionaea

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Monday, December 3rd 2012, 7:40pm

Currently we have technical issues when trying to redeem a key or log in on our website. Our IT is already investigating this and working on a fix. If you currently have issues redeeming a key or logging on our website, please try again at a later point.

proginski

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Monday, December 3rd 2012, 8:14pm

Thanks for the quick reply.

kakita01

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Monday, December 3rd 2012, 8:31pm

Oh your probably screwed out of your key code.

Me and a few others I am aware of had a problem the day after Thanksgiving and support so far is telling us we our out of Luck.

In order to not repeat myself you can go to this thread.

http://forum.us.runesofmagic.com/showthread.php?t=77477

Zombolini

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Monday, December 3rd 2012, 10:27pm

Due to mass accounts being created for retrieving multiple advent calender rewards, people were managing to rake in hundreds of today/yesterday's daily quest reset tickets.

Simple solution: Make it so only email validated accounts can submit codes.

miccer30

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Monday, December 3rd 2012, 10:30pm

Quoted from "Dionaea;579512"

Currently we have technical issues when trying to redeem a key or log in on our website. Our IT is already investigating this and working on a fix. If you currently have issues redeeming a key or logging on our website, please try again at a later point.



i havent been able to redeem 1 key code yet...starting from day 1...are you guys going to allow us the chance to get these items when the site is fixed? no reason to "punish" the honest players....

Friendly

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Monday, December 3rd 2012, 10:44pm

Quoted from "Zombolini;579564"

Due to mass accounts being created for retrieving multiple advent calender rewards, people were managing to rake in hundreds of today/yesterday's daily quest reset tickets.

Simple solution: Make it so only email validated accounts can submit codes.


Yeah hundreds PER PERSON..... Hearing people talk about the 100-200 daily resets they got from this.

Zombolini

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Monday, December 3rd 2012, 10:49pm

I won't lie, I bought a bunch from people who were selling codes like the Adv bag codes. I thought it was some kind of promotional give away. Didn't know about advent calender til just yesterday.

Now I've got dirty quest tickets! >_<

wenwenni

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Tuesday, December 4th 2012, 1:54am

Quoted from "Friendly;579568"

Yeah hundreds PER PERSON..... Hearing people talk about the 100-200 daily resets they got from this.


Yeah I wish there would be some sort of punishment to anyone who did this. It's not fair to players who chose not to abuse the system. A lot of profit was made yesterday in a not so moral way.

bbrent69

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Tuesday, December 4th 2012, 3:39am

Instead of punishing the honest players for the actions of exploiters by disabling the redeem key function, why not ban those that chose to exploit the advent calendar?

Zombolini

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Tuesday, December 4th 2012, 5:06am

Quoted from "bbrent69;579605"

Instead of punishing the honest players for the actions of exploiters by disabling the redeem key function, why not ban those that chose to exploit the advent calendar?


Because it's best to do preventative maintenance than reprimand and lost potential players/revenue.

In a business perspective that is.

mrmisterwaa

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Tuesday, December 4th 2012, 4:19pm

Makes me wonder why they give us nice things. When people are so eager to ruin it for everyone else.

ChaCha

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13

Tuesday, December 4th 2012, 4:25pm

two days two key codes and still no where to be able to redeem them on the "redeem key code" here page...wth?

Kalvan

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Tuesday, December 4th 2012, 7:47pm

Quoted from "ChaCha;579662"

two days two key codes and still no where to be able to redeem them on the "redeem key code" here page...wth?


The Redeem Key page has been restored.

Use it wisely.
[ New Sig Coming. Watch This Space! ]

refugee

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Tuesday, December 4th 2012, 11:04pm

Quoted from "Zombolini;579608"

Because it's best to do preventative maintenance than reprimand and lost potential players/revenue.

In a business perspective that is.


For prevention, make the prizes bound to the account used to get them and limited to one per account the way many of the promos do.

Do a quick trace, see who has suddenly obtained a bunch of reset tickets and delete all those that came from freshly created accounts. I just don't think it's right that people should keep things they got through an exploit.

I knew there was going to be trouble as soon as I saw someone in world saying the advent gift was a daily reset

Zombolini

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16

Wednesday, December 5th 2012, 6:13am

Unfortunately, I don't think it works that way. While you can tell who a code belonged to, I'm not sure you can tell who used it.

I'm just glad it was caught (relatively) early on and we didn't have a Purified Fusion Stone or ABL crisis on our hands.

miccer30

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Wednesday, December 5th 2012, 6:53am

Quoted from "refugee;579729"

For prevention, make the prizes bound to the account used to get them and limited to one per account the way many of the promos do.

Do a quick trace, see who has suddenly obtained a bunch of reset tickets and delete all those that came from freshly created accounts. I just don't think it's right that people should keep things they got through an exploit.

I knew there was going to be trouble as soon as I saw someone in world saying the advent gift was a daily reset




saw some 1 on indigo saying they had over 17 different accounts and got 1 for each of them... while i havent been able to obtain 1 item from the advent calendar yet....4th day and counting

wenwenni

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Friday, December 7th 2012, 12:09am

Quoted from "miccer30;579791"

saw some 1 on indigo saying they had over 17 different accounts and got 1 for each of them... while i havent been able to obtain 1 item from the advent calendar yet....4th day and counting


How have you not been able to get 1 yet? Where are you encountering difficulties?

Cike

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Friday, December 7th 2012, 1:28am

Quoted from "miccer30;579791"

saw some 1 on indigo saying they had over 17 different accounts and got 1 for each of them... while i havent been able to obtain 1 item from the advent calendar yet....4th day and counting


not that hard...i know of a couple ppl that were gonna do that...
my r/p can outdps r/m. your name is stupid.

mages should stack dex. word.

Zombolini

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20

Friday, December 7th 2012, 10:27am

One of my friends who abused this exploit attempted to log in today. He was greeted with "Your account has been suspended. Please contact support."

They'll get 'em :)