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New player, frustration about SC diamonds

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Tuskengrey

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1

Friday, December 14th 2012, 10:14pm

New player, frustration about SC diamonds

New to RoM, just getting started.
I was told that a good start could be had by buying Diamonds, so I went right to ShatteredCrystal and bought $25.00 worth, a WEEK ago. I got a confirmation of payment from paypal the same night, and SC sent me a confirmation of purchase and a 'CODE' to enter somewhere, just as quickly.
Since then, I've been having a circus of a time trying to navigate to where I can enter this 'code' to get my diamonds into my character's account.
I realize this is probably the epitome of noobishness, but I'm at the point of frustration trying to get these diamonds into the game.
I'm playing on Palenque.
Any help would be appreciated.
Cheers!

timthum

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Posts: 1,825

Location: Canada

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Friday, December 14th 2012, 11:02pm

Did you try the redeem code page, im not certain this is the right place.i have not purchased from shattered crystal since my first purchase almost 2 years ago.
Zymologist wl/ch/m/p
Matronmalice p/s/m
Ceviche wl/ch

Tuskengrey

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Saturday, December 15th 2012, 12:10am

If you're referring to the 'Redeem Code' page (not the 'Recharge Diamonds' page, then yes. All it tells me is I'm entering an invalid code. All I can seem to get from the 'Recharge Diamonds' page is a number of clickable options to redeem from game-cards.
I'm beginning to think I'm going about this all the wrong way.
The SC code sent to my email comes in the format: XXXX-XXXX-XXXX-XXXX-XXXX
(all caps)
I've tried that code without the dashes, and in lowercase, but to no avail. If someone could lead me in a step-by-step method, (that is, 'login here, then go to this, and click that'), maybe that would help.
Thanks though, and Cheers!

vfwiffo

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Saturday, December 15th 2012, 12:18am

Really, it is question for SC in a way. They took money and gave you code, they should tell you what that code is.

Did you try, recharge diamonds --> login --> select server --> redeem coupon page?
-- Rustyx --- 92R / 92S / 92M on Reni (Guild KnightShift). Yes, running the new FOTM R/M, cause I am not elf enough to be WD/S.

Oh, and people who have more than 3 classes are clinically insane.

Nytefall

Unregistered

5

Saturday, December 15th 2012, 12:27am

Quoted from "vfwiffo;581071"


Did you try, recharge diamonds --> login --> select server --> redeem coupon page?


The code format you provided matches this section - I recommend trying this

Tuskengrey

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Saturday, December 15th 2012, 1:19am

OK, that did it. Went through the 'Recharge Diamonds' route again, and found the problem.
For whatever reason, if you select Palenque as the server on the Diamond Recharge page, and choose 'Canada' (where I live) as the language (the default for Palenque is Spanish), the "REDEEM COUPON" button at the bottom does NOT appear. I had to change the language to 'Australia' (under Palenque, for whatever reason, there is no 'United States' option), and sure enough, the option to redeem coupon magically appeared.
All else went perfectly, and I have my dias.
Thanks to all who helped.
Finally, CHEERS!!