Runes of Magic US / AU

So yeah, I purchased a $99.99 order of diamonds yesterday at 2:38 pm EST acording to the confirmation email I recieved about it. I have checked both my active accounts, as well as both servers I have characters on, Indigo, where I no longer play and Artemis where I now play and where the diamond purchase was directed/intended for.

It has not been 22 hours and I have yet to recieve the diamonds. This purchase puts me to around $2,750 spent on dias in 2.5 years and have never had this happen, although I have heard of it, but what can be done? Being a person who has spent 20 years in the Culinary world, I find it dificult to grasp on why companies tolerate such latency. In my field of work, there would be people loosing their jobs (Some likely immediately as well as some by the end of the work day/that persons shift) then there would be a manditory meeting or be terminated with in a month. If its something the directly effects money coming in, a resturant will nearly slit your throat and toss you out the back door for the rats to take care of.

Is wish all companies worked like this, because if they did. RoM would work 100% and be the hotest MMO on the planet

I contacted support already, haven't heard anything from them, but don't expect to for portentialy a few days and I used my CC for the payment, it went through right away. As u said though, I wasn't thinking about the holiday weekend and switching servers things. The first purchase I ever made way back on Indigo might have taken a day, but I'm pretty sure it was under an hour. I've always used my CC or zeevex

Are you people even reading what I typed? Because half the the things ya'll are saying are already said/explained in my two posts..but what the hell, I'll said it again.

I used a Master card CC. They took the money and they took it in under 60 seconds. Yes that means the money was removed from my account. I recieve a text message on my cell phone every time there is a charge and I recieve that text almost instantly. I logged into the site (for this card its my H&R Block emerald card and it worked to purchase around $700 in dias last year around tax season). Its now ben 50 hours and still no diamonds, its been roughly 36 hours since I sent in a support ticket and have yet to get a response for either of the two sent in. Yes, the email went through, I've recieved the confirmation on those as well.

I have bought enough diamonds in 2.5 years, to have paid for a p2p for over 9 years at a rate of $15/month. I've used all but paypal options for my purchases. Greendot card, Master card, visa, H&R Block emerald master card, the $25 RoM cards from Target, the $10 zeevex card from local Walgreens and the $20 zeevex card from local 7-11's. I have yet to make diamond purchase that was under 99.99. One day I spent $310 on the $10 zeevex, just to get the 155 golden hammers, so I'd have a even 5 stacks (As a K/S I was going through almost 1 per day on 8 pieces of gear and that was just farming ejs's in TB) I'll take a couple SS's of all my unused item shop, items on Indigo.

Am I allowed to post SS links here? lol been playing since October 2010 and I never looked at the forums until 2/17/13

I have checked both accounts on both servers every couple hours. I have yet to hear/recieve anything other than the two confirmation emails for my two support tickets and one for my purchase confirmation. Sitting at 45 minuts until its been 72 hours since the time of purchase.

"TRANSACTION CONFIRMATION

You have successfully made a payment to Gameforge America Inc using your credit/debit card ) on 17 Feb 2013.

The amount of USD 99.99 has successfully been debited from your credit/debit card.

This charge will appear on your card statement as a debit by: Gameforge Berlin AG


Sincerest regards,

Skrill (Moneybookers)"

I know how haters are, so heres some proof of buying a LOT of diamonds. My big purchases where all with a CC, witch I'm ovbiously not going to show here

Five days and I've received a response from the support ticket saying the diamonds where delivered properly, but I have yet to see them in game. I got the response yesterday and responded with an SS of my account with the Item Shop window open, showing what I have, so I'm guessing its going to be at least another week, before getting a fix.

This is upsetting, because I bought them with the intent of waiting for a sale like this weekends PFS/Charges gasha one...I'd have spent all 3.3k diamonds on this sale.