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blindfait

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Saturday, July 13th 2013, 5:51am

Started playing again...

I recently decided to start playing again but none of my login is working right. I know the email and login name are correct becuz I still have old mail in at my email, but when I try to use that information it tells me the info is incorrect. I can log onto Runes of Magic with the old info, but not the Gameforge or into the game. How do I fix this? Please tell me I don't have to start from complete scratch...lol. Please and thank you in advance 8)



P.S. I tried to put in a support ticket and even created a new account to do it, but it keeps telling me that my info is incorrect. It's obviously not wrong. Otherwise how am I typing in this thread now? lol
"Munch munch. Chomp chomp. Gobble gobble. Gulp."

Taezya-50 mage/50 druid
Shilalah-30 warrior/30 priest
Qaela-28 rogue/29 scout
Taeren-8 warden
Quyx-1 knight

This post has been edited 1 times, last edit by "blindfait" (Jul 13th 2013, 5:58am)

Kalvan

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Saturday, July 13th 2013, 7:53am

Let's go down the list in order:

1. For the US forums, you should log in at http://us.runesofmagic.com/us/home.html

When logging in there, you should use the account name and password. You can use your email address in place of the account name. Remember passwords are case sensitive. Also, make sure you hit the "Remember me" login checkbox before logging in.

2. For the US game, presuming you reinstalled the client from scratch, make sure Region/Language is set to USA/English. Depending on where/how you downloaded the client software, sometime it defaults to Europe.

Now, I'm not certain I understand what you meant by "the Gameforge". A bit more information would be helpful.

Hope this helps.
[ New Sig Coming. Watch This Space! ]

Asphodelix

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Saturday, July 13th 2013, 7:10pm

Quoted from "Kalvan"

Let's go down the list in order:

1. For the US forums, you should log in at http://us.runesofmagic.com/us/home.html

When logging in there, you should use the account name and password. You can use your email address in place of the account name. Remember passwords are case sensitive. Also, make sure you hit the "Remember me" login checkbox before logging in.

2. For the US game, presuming you reinstalled the client from scratch, make sure Region/Language is set to USA/English. Depending on where/how you downloaded the client software, sometime it defaults to Europe.

Now, I'm not certain I understand what you meant by "the Gameforge". A bit more information would be helpful.

Hope this helps.
i think he means that the new client that came when frogster sold the us part back to gameforge and the way u pull up the game changed and u pull up the gameforge screen then load the game


M/D/R/W 92/83/50/50

Kalvan

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Saturday, July 13th 2013, 8:57pm

Quoted from "Asphodelix"

Quoted from "Kalvan"

Let's go down the list in order:

1. For the US forums, you should log in at http://us.runesofmagic.com/us/home.html

When logging in there, you should use the account name and password. You can use your email address in place of the account name. Remember passwords are case sensitive. Also, make sure you hit the "Remember me" login checkbox before logging in.

2. For the US game, presuming you reinstalled the client from scratch, make sure Region/Language is set to USA/English. Depending on where/how you downloaded the client software, sometime it defaults to Europe.

Now, I'm not certain I understand what you meant by "the Gameforge". A bit more information would be helpful.

Hope this helps.
i think he means that the new client that came when frogster sold the us part back to gameforge and the way u pull up the game changed and u pull up the gameforge screen then load the game

That could be. I've never used the GFL downloader/launcher. But if he downloaded the current client installation files from the website, he's got the launcher. He can delete it (Control Panel > Programs and Features), then go into the main game folder and find the "Runes of Magic.exe" file and drag it to the Windows Desktop and make a shortcut out of it. That would bypass the GFL launcher completely.
[ New Sig Coming. Watch This Space! ]

Asphodelix

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Saturday, July 13th 2013, 9:53pm

the old client should still work tho i used it til i had to reinstall rom from scratch on a new computer and that was only 10 months ago so that much cant have changed


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blindfait

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Sunday, July 14th 2013, 2:45am

Thanx guys. I figured it out. I had to search becuz going to support wouldn't work becuz it kept telling me that my info was incorrect. I found Account Management by accident on the RoM site and changed everything that way. But it still wasn't allowing me into the game. So I searched the forums again and found somebody who was having a problem getting into the game and I found an old post that was archived I guess and there was a link that sent me to a page to change my game password. Then I couldn't get into the game becuz of the secondary password so I tried changing it, but everytime I tried it said my 2ndary was reset but it wasn't resetting and just as I was down to my 5 try for the hour I remembered what my original one was. It never reset it even though I went through the steps to reset it 4 times...lol. But I'm all happy endings and back in the game. It's so quiet in there. Only people chatting were the gold sellers...lol.



I still haven't been able to get the support page to work. It wont accept my password, so I can't even report that the chests in my houses are missing. I tried making a new account, but it doesn't accept that information either...
"Munch munch. Chomp chomp. Gobble gobble. Gulp."

Taezya-50 mage/50 druid
Shilalah-30 warrior/30 priest
Qaela-28 rogue/29 scout
Taeren-8 warden
Quyx-1 knight

This post has been edited 1 times, last edit by "blindfait" (Jul 14th 2013, 3:13am)

Asphodelix

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Sunday, July 14th 2013, 4:20am

there's prolly a chance a gold spammer got ur account


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Yrcanos

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Sunday, July 14th 2013, 10:14am

Quoted from "blindfait"

I still haven't been able to get the support page to work. It wont accept my password, so I can't even report that the chests in my houses are missing. I tried making a new account, but it doesn't accept that information either...


Are you using the correct Support site? http://support.runesofmagic.com/

blindfait

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Monday, July 15th 2013, 1:13am

Quoted from "Yrcanos"

Quoted from "blindfait"

I still haven't been able to get the support page to work. It wont accept my password, so I can't even report that the chests in my houses are missing. I tried making a new account, but it doesn't accept that information either...


Are you using the correct Support site? http://support.runesofmagic.com/


Yes. That is the site that I used. I put in my email and password and it does accept it. I get this message
say that the data I entered was incorrect.

And if I try to do it again or make another account and try I get this message:

Welcome to the Gameforge support system.

From now on we will provide you with the chance to register an account for our support system.
An account simplifies processing of your tickets and helps us to handle your requests more efficiently.
If you do not have an account for our support system yet you can register here.

Which isn't helpful either becuz no matter what I try it doesn't work. So no support ;(
"Munch munch. Chomp chomp. Gobble gobble. Gulp."

Taezya-50 mage/50 druid
Shilalah-30 warrior/30 priest
Qaela-28 rogue/29 scout
Taeren-8 warden
Quyx-1 knight

This post has been edited 1 times, last edit by "blindfait" (Jul 15th 2013, 1:22am)

Yrcanos

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Monday, July 15th 2013, 9:50am

I'm probably annoying you by asking the obvious here, but have tyou tried to reset your CS password?

http://support.runesofmagic.com/index.php?action=pwreq

blindfait

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Tuesday, July 16th 2013, 1:48am

Quoted from "Yrcanos"

I'm probably annoying you by asking the obvious here, but have tyou tried to reset your CS password?

http://support.runesofmagic.com/index.php?action=pwreq
If I can get help, no question will annoy me, but yes. I changed the password and it still will not allow me to use the support page. It still tells me that I've entered incorrect information. So, so far I've changed my password to get into the game. I've changed my password using CS. I've changed my password by going through Account Management. I've changed my password through Gameforge Support (though that might be the same as one of the others I've named just a different way to get there). And I've attempted to change reset my secondary password, which I'm glad I just remembered what the original one was from before I stopped playing cuz it wouldn't reset it. But none of those have made it possible for me to use Support to put in a ticket.
"Munch munch. Chomp chomp. Gobble gobble. Gulp."

Taezya-50 mage/50 druid
Shilalah-30 warrior/30 priest
Qaela-28 rogue/29 scout
Taeren-8 warden
Quyx-1 knight

This post has been edited 2 times, last edit by "blindfait" (Jul 16th 2013, 2:00am)

Kalvan

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Tuesday, July 16th 2013, 8:12am

If you have a secondary forum/game account, you can use that and its associated email account for your Support account information. While it helps somewhat to do tickets with your main account info, it's not necessary.

You might see if that scheme will work for you.
[ New Sig Coming. Watch This Space! ]

blindfait

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Wednesday, July 17th 2013, 3:14am

Quoted from "Kalvan"

If you have a secondary forum/game account, you can use that and its associated email account for your Support account information. While it helps somewhat to do tickets with your main account info, it's not necessary.

You might see if that scheme will work for you.
I've tried every password that I have for this game...my forum password, my GF password, my game password to log into the game and my secondary. None of these have worked. I've also tried to make other accounts, but still it will not let me in. Maybe it's not meant for me to get my house chests back...lol. I'll try one more time to make another account and see if it will. I'm starting to believe that my only option is to just give up...8(
"Munch munch. Chomp chomp. Gobble gobble. Gulp."

Taezya-50 mage/50 druid
Shilalah-30 warrior/30 priest
Qaela-28 rogue/29 scout
Taeren-8 warden
Quyx-1 knight

Taezya

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Wednesday, July 17th 2013, 3:39am

Ok. I got in. I put my ticket in. Thanx to every one who helped or responded 8)

I used the new account to register on the GF site and was able to put my ticket in! It asked me what item was missing which was hard to describe since I didn't know what the name of the chest is actually called, and it had items inside of it and I couldn't tell them everything that was inside of each chest missing. I haven't played in awhile, but according to people ingame there was a problem with that. So let's see what happens.

Again thanx bunches, guys /hug

This post has been edited 1 times, last edit by "Taezya" (Jul 17th 2013, 4:00am)

Kalvan

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Wednesday, July 17th 2013, 7:33pm

Quoted from "Taezya"

Ok. I got in. I put my ticket in. Thanx to every one who helped or responded 8)

I used the new account to register on the GF site and was able to put my ticket in! It asked me what item was missing which was hard to describe since I didn't know what the name of the chest is actually called, and it had items inside of it and I couldn't tell them everything that was inside of each chest missing. I haven't played in awhile, but according to people ingame there was a problem with that. So let's see what happens.

Again thanx bunches, guys /hug

If the missing chest is the one which you received when you applied for your house, it should be "Leather Storage Chest", but those were replaced with the 20-slot "Storage Chest" from the Item Shop. Other than the name and the database item number, there are no functional differences between the two chests.

Most of the people who had chests go missing had that item in the #1 furniture slot. However, some who had moved that item out of the #1 slot and replaced it with a different furniture item had both items disappear. Sadly, most people also had no idea or record of the items stored in the missing chest and Support could not replace them. Some did have records, usually from screenshots or from the Inventory Viewer addon, and were able to get replacements.

You can go back to the Support portal, log in, and update your ticket whenever you have additional information to give them.
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Stickingit

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Wednesday, July 17th 2013, 7:48pm

Quoted from "Kalvan"


You can go back to the Support portal, log in, and update your ticket whenever you have additional information to give them.
NO, do NOT update your ticket when you have additional information. GATHER everything first and THEN send the finalized, fully informative ticket. When you update it you get put back to the top of the que in which your ticket was, so ultimately adding info just prolongs anything help.
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Taezya

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Thursday, July 18th 2013, 2:43am

Quoted from "Stickingit"

Quoted from "Kalvan"


You can go back to the Support portal, log in, and update your ticket whenever you have additional information to give them.
NO, do NOT update your ticket when you have additional information. GATHER everything first and THEN send the finalized, fully informative ticket. When you update it you get put back to the top of the que in which your ticket was, so ultimately adding info just prolongs anything help.

Quoted from "Stickingit"

I don't see how doing one over the other would get a response quicker. If I update the ticket I have it will take more time. If I put in a new ticket with all the info it will take more time...lol. Or will one make the GM respond quicker. Not that it matters, I guess. The only difference I would worry about is if one took a week longer or something. I guess I'm too patient otherwise I prolly woulda given up when I tried to figure out the support system by myself...lol. Thanx again. You guys are so helpful. Let's see how it goes 8)

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