Runes of Magic US / AU

the common problem most people have coming back is with the region settings. For some reason gameforge never defaults to America for the US servers. If you are on the website make sure that up at the top you see a US flag and not UK/EU flags. If you are in the gameforge client starting the game the same issue occurs only at the bottom right of the screen. Change region is the #1 problem. If that is not the issue reply back and someone should be able to point you in the right direction.

Make sure you are typing in the correct full email, example... "blahblah@example.com"
Then verify your password is typed(case-sensitive) or copied(no extra blank spaces copied) correctly

If your issue is resolved then happy gaming!... If not, keep on reading.

In case you unfortunately had to read this far with no success, I recommend contacting support through the link in my signature, let them know everything you have tried so far and provide any info you can think of including your Email, Account Name, and Main Server you play on. (you dont need to provide a password to them), then after they verify your info, ask if they can assist you in changing your email and/or password to a new one, in most cases a password direct from support should work but if it doesnt, support should be able to change the email linked to your account to a different email of your choosing.

Let us know how if logging in is successful afterwards

Quoted from "forestbansh"

Lol I've tried changing to every region and the log in on the website requires email address amd password so I use my email and the password that was sent to me by the gameforge password reset link.. still nothing its as if they give me a bad password lol

After reading all the common suggestions and your situation isn't yet resolved, there is one more to idea...

Seeing you are trying to access the website with your account information and are not succeeding, I think I have narrowed down your issue.

In the old days, it was allowed to have more than one account associated with just one email address. Those days have changed.
You are now required to have separate email addresses for 'each' account and if you don't, it will block you from accessing the website even if the credentials you type are correct.

If the above in bold is indeed the case, it can be rectified by putting in a ticket to Support.

When going to the support site, register an account using the email address you have linked to your main account and explain to them your situation in detail.
Also, if you know how many accounts are tied to the same email address, create separate email address for the other accounts and provide that information as well.

Hopefully all will be sorted soon and you will get back to enjoying the game.

~ Beren