I, as I'm sure many others, have seen many threads where new players have had issues starting the game or signing into the game for one reason or another. Most of the time, however, it is due to the Region/Language settings located on the client launcher. My question is, do the GMs, CMs or whomever, take it upon themselves to report these types of issues? Or because it is not literally a bug issue and does not get documented as such by the current players, does this "problem" go unnoticed and never reported?
Personally, I don't think I would have ended up playing this game had I experienced the kind of difficulty that I've seen in some of these threads. For me, this is my first mmo and literally nothing at the time would have or could have persuaded me to endure the type of frustrations this would have caused. In other words, having not played an mmo before, there would have been nothing that I could have experienced at that point that would have made this game stand out from others.
Don't get me wrong, I absolutely enjoy playing this game, I have for the past 5 years, and I hope to continue to play it and support it. I just think that for possibly many others, this could be the barrier that keeps some from joining the game. And we need all the players we can get considering the lack of marketing there is for recruiting.