Cant login

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free4ever747

Beginner

Posts: 1

Saturday, March 19th 2016, 4:57am

Cant login

I can Login to the website but when i log in to game it says my info is wrong same when i try logging into support idk what is going on but im returning after being away for awhile and just spent 3 hours downloading and installing the game and now i cant freaking play!!!!!

here is some screenshots

me logged into website
http://prnt.sc/ah3qx7

when i try logging into game
http://prnt.sc/ah3ray

me trying to log into game support
http://prnt.sc/ah3rsw

What am i doing wrong and how can i log into the game?!?!? :cursing:

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Sarkas

Event Manager

Posts: 450

Location: Under the Sea

Mood: W00t

Monday, March 21st 2016, 1:47pm

Make sure that you've set your client to the correct region.

Not only Gameforge Live has a region setting, also the game client itself.

A support account has to be created seperately, if you want to contact support.

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Yrcanos

The Dungeon Keeper

Posts: 1,408

Location: Dungeon

Monday, March 21st 2016, 9:54pm

Quoted from "free4ever747"

when i try logging into game
http://prnt.sc/ah3ray

Change the game client [Region/Language] using the big red button on the launcher. You currently have it set to to one of the Europe regions and you need to set it to USA.

Forum Rules & Guidelines :: Customer Support :: Customer Support FAQ :: Game FAQ
Reset Secondary Password :: Redeem Key :: Account Safety & Security :: How to post DxDiag.txt

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Kiranos

Trainee

Posts: 140

Location: US servers

Monday, March 21st 2016, 11:29pm

Account or Password error - Selecting the correct region

Forum Rules Support Term of Service

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Vasilisa

Trainee

Posts: 157

Location: Adelaide, Australia

Occupation: Gamer Mum

Mood: W00t

Thursday, March 24th 2016, 5:43am

If you were from Thalia I'd say add AU to the front of your login name, but that will only apply to you if you actually were from Thalia.

How long has it been since you logged in? Have you checked out all the information that went with the server mergers? This post might clear up a few things.

I'm not sure why everyone so far thinks you are on the wrong region, there is no evidence to support that theory. Good luck though, and welcome back to the game

Outspoken Redhead - Deal with it :p 80 M/70 D/50 W - Mithras (Thalia)
"You don't like me? Imagine how much i care..."

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Yrcanos

The Dungeon Keeper

Posts: 1,408

Location: Dungeon

Thursday, March 24th 2016, 10:02am

Quoted from "Vasilisa"

I'm not sure why everyone so far thinks you are on the wrong region, there is no evidence to support that theory.

The Runes of Magic Logo on the game login screen doesn't show up on the US region but it does for EU.

Forum Rules & Guidelines :: Customer Support :: Customer Support FAQ :: Game FAQ
Reset Secondary Password :: Redeem Key :: Account Safety & Security :: How to post DxDiag.txt

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Mordrithe

Beginner

Posts: 1

Saturday, April 9th 2016, 3:33am

I cant log in

I cant log in. States banned. I just got back from Europe in the States now. My characters name is Mordrithe I did the password reset and the reset of account, nothing. please help me. I like this game, I am back now

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Cenre

Professional

Posts: 949

Saturday, April 9th 2016, 4:12am

If your account is banned only support can help you.

You can find them here

Your support account is seperate to your ingame account so you'll need to make one, to speed up the process its worth using the same email address as your game account. Good luck getting it back.

99/99/99/99/99/99 W/WD/S/D/R/M

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Yrcanos

The Dungeon Keeper

Posts: 1,408

Location: Dungeon

Saturday, April 9th 2016, 10:12am

If you are able to log in on the website, but not the game, make sure you have the game launcher set to the correct region you are trying to log in to.

Look for the big red [Region/Language] button on the RoM game launcher and set to USA to play on Mithras or Erebos but set it to Europe to play on the European servers.