I have submitted tickets on this several times over the past 2.5 years. Nothing has ever been done. After dozens of issues, bugs and errors in this game, submitting a ticket and nothing getting fixed, I have given up.
Sorta like my 3rd class being broken (no response), my titles being broke (no fix), tp missing (no response), issues with my housemaids (no fix), honor points disappearing (no fix), etc. Many going back a year or more.
Just give up, nothing will be done.