Beren, Wolf has put in tickets, plural. Support has not been able to do much. They've told him that he is the guild leader and they set that; but he can't do anything except change people's ranks... can't return furniture, can't turn towers on, etc... ie, the towers right now are still being charged to the former gl who hasn't been on since september of 2012.
Just pointing out that the support thing has been done. :)
back to topic, I would LOVE for GL's to have the ability to move furniture around. :)