The server communities are changing and are not always as friendly as some might think. If you want to get a clearer picture try to communicate on an unknown alt without identifying your main character and see what others may be seeing. Just a thought.
this is honestly one of the best ideas. many established players i talk to have somewhat lost touch with noobs and the noob experience, yet still maintain that the game/servers are fine.
i rolled an anonymous alt on one of the larger servers(known for being "noob friendly"). well, i got called 3 different swears by 2 seperate people within 10 minutes of creating the character. a couple minutes later, i asked for some quest help. the response was "f*ck off, noob". i was honestly shocked, because it was a server where i talked to established people all the time, and i liked them(for the most part).
this might be an isolated incident on that server, but if i was an actual new player, u can be sure i wouldn't be logging on again.
thats not the first, and probably won't be the last, times i've had experiences much like this either.
not even to mention the cost of the game to a brand new player. it's honestly no surprise we don't have more "new blood" sticking around.
back on topic: please roll an anonymous alt on a brand new server(maybe one u don't even know people from), maybe even a class u have no idea how to play, before you try and act educated about the "new player experience"...