Secondary password review

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jewelsongx

Beginner

Posts: 8

Monday, January 2nd 2012, 5:52am

Secondary password review

Hey everyone,

I'm coming back to this game after quitting a year and a half ago, and i forgot my secondary password on RoM. I do, whoever, have my email related to it, my main account and password. Thus, i can see the world and my toons.

Could anyone tell me who i must email or how i can contact a GM to work this out?

Thanks

Artemis, Celescia

oh, and i emailed support@frogster-america.com and got this reply

''Fehler bei der Nachrichtenzustellung an folgende Empfänger oder Gruppen:

support@frogster-america.com
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenden Sie sich an den Helpdesk, falls das Problem weiterhin besteht.''

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Zeylon

Trainee

Posts: 123

Location: Roaming around a Server that starts with a "G"

Monday, January 2nd 2012, 5:55am

Contact Support

Link in my Signature

RoM Terms of Service
Forum/Game Rules
FAQ
System Requirements
How To Dxdiag
Contact Support - Guide for the new Support Portal
Recharge Diamonds

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jewelsongx

Beginner

Posts: 8

Monday, January 2nd 2012, 5:55am

do i make an account?

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Zeylon

Trainee

Posts: 123

Location: Roaming around a Server that starts with a "G"

Monday, January 2nd 2012, 5:57am

errrrr.....you should already have a account, if not..then yes

RoM Terms of Service
Forum/Game Rules
FAQ
System Requirements
How To Dxdiag
Contact Support - Guide for the new Support Portal
Recharge Diamonds

[img][/img]

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jewelsongx

Beginner

Posts: 8

Monday, January 2nd 2012, 5:58am

''You’ve forgotten your secondary game account password, or you’ve entered it incorrectly five times and now can’t log in anymore?

No problem! Our support team is there to help.

Here’s how it works:

Write our support team an email using the support portal.
When writing, please indicate the email address you entered upon registration of your Frogster accounts.
Please use as the email subject: Reset Secondary Password.
Provide the following information:
- Game account name

- Server name

- Name of at least one character on this account and server

Our support team will get back to you as soon as possible.''

who's our support team?

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Zeylon

Trainee

Posts: 123

Location: Roaming around a Server that starts with a "G"

Monday, January 2nd 2012, 6:01am

EU now FA is Gone

RoM Terms of Service
Forum/Game Rules
FAQ
System Requirements
How To Dxdiag
Contact Support - Guide for the new Support Portal
Recharge Diamonds

[img][/img]

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jewelsongx

Beginner

Posts: 8

Monday, January 2nd 2012, 6:03am

I'm sorry, im still as confused as before...I made an account, i found my answer, but i don't know who to email still...Could you post me the link please (b