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Purchased Diamonds

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doruktr

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1

Sunday, February 26th 2012, 12:36am

Purchased Diamonds

Hi,

I purchased diamonds for 50€, its over 3 hours and there is no dia on my account, there is no answer in my Support tickets.

Am i doing wrong for sending money for this game?

Kalvan

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Sunday, February 26th 2012, 6:47am

Did you purchase them for the US game or for the EU game? Diamonds purchased for the EU game cannot be used on the US servers.
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doruktr

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3

Sunday, February 26th 2012, 6:26pm

I purchased from US Game. I selected my account first.

doruktr

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Sunday, February 26th 2012, 6:27pm

And my account which i purchased now blocked. I think i spend my money for nothing...

doruktr

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Monday, February 27th 2012, 4:35pm

Is there any support team for this game :) I think there is no one working.. Seems like Frogster America stole my money :)

Ravesden

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Monday, February 27th 2012, 5:47pm

Well, did you even submit a ticket to support? If you didn't, you can't expect them to magically know you have a problem. There isn't much the forum staff can do in terms of your actual payment. Support link:
http://support.frogster-online.com/app/a…alFMUms%3D/p/14

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vfwiffo

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Monday, February 27th 2012, 6:25pm

Quoted from "doruktr;513207"

I purchased from US Game. I selected my account first.


Quoted from "doruktr;513207"

I purchased diamonds for 50€


Those dont match. You said you put 50 Euros, yet you purchased for US.
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doruktr

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Monday, February 27th 2012, 7:05pm

Quoted from "doruktr;513045"

Hi,

I purchased diamonds for 50€, its over 3 hours and there is no dia on my account, there is no answer in my Support tickets.

Am i doing wrong for sending money for this game?


Quoted from "Ravesden;513372"

Well, did you even submit a ticket to support? If you didn't, you can't expect them to magically know you have a problem. There isn't much the forum staff can do in terms of your actual payment. Support link:
http://support.frogster-online.com/app/a…alFMUms%3D/p/14


Like i said, there's no answer for my tickets....

Dionaea

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Monday, February 27th 2012, 7:08pm

Please be patient and wait for a supporter to respond to your ticket, a supporter will assist you once it is your tickets turn in the waiting queue. Please also refer to the support guide in my signature, as it should help answer some questions in regards to the support portal. Also please check your support account under My Account, if you have not received an answer already, which might have ended up in your junkmail folder of your email.

doruktr

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Monday, February 27th 2012, 7:34pm

Quoted from "vfwiffo;513381"

Those dont match. You said you put 50 Euros, yet you purchased for US.


I can not even login another game. Only i have US account.

Ravesden

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Tuesday, February 28th 2012, 8:10am

Only thing I can think of, based on the info given, is you bought from the EU website rather than the US website. But its just weird, since you say you have an account for US. Idk.

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