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Payment methods not accessible for me

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Mithrander

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Friday, March 23rd 2012, 11:34am

Payment methods not accessible for me

When i log in to recharge Diamonds i am taken to a redeem voucher screen all the time. No matter how many times ive tried it wont take me to the payment options. i want to buy diamonds with my cell phone. Why is it taking me to this Key/voucher code screen? I can acccess my account just fine but not the payment methods...? Please help. Thanks.

Mithrander

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Friday, March 23rd 2012, 12:43pm

Quoted from "Mithrander;519367"

When i log in to recharge Diamonds i am taken to a redeem voucher screen all the time. No matter how many times ive tried it wont take me to the payment options. i want to buy diamonds with my cell phone. Why is it taking me to this Key/voucher code screen? I can acccess my account just fine but not the payment methods...? Please help. Thanks.


I havent purchased diamonds in over a year and the last time i purchased dia's with my cell phone it worked just fine.

TunaShake

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Friday, March 23rd 2012, 3:06pm

Hello Mithrander,

The payment system has changed from a different one to Gamepay.

Once you have logged in, it will direct you to select your country and you can choose the server you would like the points on.

Once you choose a server you click on Buy Points. A window will pop-up allowing you to select which payment method you would like.

Please let me know if you have anymore questions.

-TunaShake

Mithrander

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Friday, March 23rd 2012, 8:34pm

I just tried for an hour to find the gamepay you are talking about and 100% of the time i am taken to a *redeem voucher screen*. I thought then, ok, maybe i will make an account on a gamepay website, maybe thats what you are talking about. But that wasnt possible. i am therefore still stuck with this redeem voucher screen and no where at all is there any payment options available to me when i log in, either to my account or to recharge diamonds.And nowhere at all do i see anything that resembles this http://www.runesofmagic.com/en/articles,…y_tutorial.html

I have purchased diamonds on my account many times before using paypal and mobile. Just so you know.

Mithrander

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Friday, March 23rd 2012, 8:39pm

Now i am no longer able to access my acc.....

:( I just want to buy dias....

(i can access my account again) still cant buy dias though..

Mithrander

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Friday, March 23rd 2012, 9:01pm

Logged in to what? my rom account or this Gamepay and if its Gamepay then how do i log into that??

Mithrander

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Saturday, March 24th 2012, 12:21am

Maybe i need my payment options reset or something like that. I sent a message to support. Hopefully that will help.

Mithrander

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Saturday, March 24th 2012, 7:20am

I created a new account on my friends computer at his house using his internet and i STILL am getting taken to this redeem voucher screen! and cannot purchase dias..i cant access any of these payment options.....

What's going on? surely someone else must be having this issue. I have purchased dia's many times before and never encountered this.

ProfZ530

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Tuesday, June 5th 2012, 5:40pm

I am having the same exact problem, as are many others from what I gather. It seems that the switch has made it impossible for people to get diamonds without a key/voucher. I have been wanting to buy diamonds via credit card and am getting the same problem where I cannot get to a "server selection" or payment method other than key/voucher. I do not have either a key or a voucher so that point is moot.

Just throwing this out there, but it seems kind of silly that the way the game makes money off people's purchases is down. I mean it seems like they would want to make sure this is one of the main features that are working correctly! :confused:

vfwiffo

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Tuesday, June 5th 2012, 5:57pm

Quoted from "ProfZ530;534692"

I am having the same exact problem, as are many others from what I gather. It seems that the switch has made it impossible for people to get diamonds without a key/voucher. I have been wanting to buy diamonds via credit card and am getting the same problem where I cannot get to a "server selection" or payment method other than key/voucher. I do not have either a key or a voucher so that point is moot.

Just throwing this out there, but it seems kind of silly that the way the game makes money off people's purchases is down. I mean it seems like they would want to make sure this is one of the main features that are working correctly! :confused:


System is working properly. Here is what you should be seeing.



The list of servers is associated with the toons that have been created on that particular Frogster account and that particular ROM account.
-- Rustyx --- 92R / 92S / 92M on Reni (Guild KnightShift). Yes, running the new FOTM R/M, cause I am not elf enough to be WD/S.

Oh, and people who have more than 3 classes are clinically insane.

ProfZ530

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Tuesday, June 5th 2012, 9:14pm

Just re-checked and it seems to be working fine now ;)

Maybe it had something to do with maintenance today, or that my account was newer but regardless I can add diamonds now.

Cheers!