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hacked account help please

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rangerbadrad1

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Tuesday, April 17th 2012, 6:48pm

hacked account help please

i was playing sunday night came home from work moday at 6 pm to find my account suspended talked to guildys and theey told me spammers got my account.. posted to support they sent me email it will be unlocked please send reply back to verify i did yesterday and still today i'm still locked out even after changing my password...
help please

Eledhwen

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Tuesday, April 17th 2012, 6:55pm

On your email, did it ask you to verify anything?
In the Forums, we cannot answer your question.
I suggest just keep in contact with "SUPPORT" and please DO NOT RESEND a support ticket because that will start the whole process all over and simply will delay it getting solved.
Be assured, your account is being addressed and be fixed.
Please follow any and ALL* instaructions that came in your email.
I cannot stress enough, please do not resubmit a ticket.
There are some good links in my Signature that you might find helpfull.
Thanks for the post and keep in touch.

FAQ

rangerbadrad1

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Tuesday, April 17th 2012, 11:07pm

yes i did the reply monday and still waiting for access
when i log in still says im suspended

Kalvan

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Tuesday, April 17th 2012, 11:56pm

Sorry, rangerbadrad1, but it can take some time for Support to finish their investigation. It may be a bit rough, but they'll be as thorough and quick as possible. After all, if you're missing items, gold, or diamonds, they need to verify and replace what they are able to replace.
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osmaniac

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Wednesday, April 18th 2012, 12:39am

I've been hacked too.. Froggy sent me an email that I should be receiving an email to reset all my passwords... but minutes turned into hours into a whole day and i never received that email to reset my pass... What the hell is up with that T_T
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