Runes of Magic US / AU

Quoted from "johndaytoniii068;528602"

Maybe its because of the long absence since my last login, but my charecter login now has a secondary password attached and I never put it there.... Im feeling pretty screwd right now Im at 3 trys and no Idea. Like I said I never put it there for just such reasons. I just want to play, i reloaded the whole client and sat here through all the patching figured out my user/password after 2 yrs what a pain that was... lost paper wrk divorce never mind!!! any way if someone has an idea or can have a Rom specialist give me a hand that would be great TY TY... Just really want to get in...;-))

I am in your exact same position. It was just as surprising to me to be prompted for a secondary password which I had never created. It would appear the only solution is to reset it by going to technical support>Ask support a question>submit>then wait 24-48 hours for a response. This has to be one of the most annoying and mediocre security protocols to date and by paroosing through the forums it would seem a lot of other people agree with me.

The secondary password system has been in place since Chapter 2 came out in 3Q 2009. And even old-timers like myself--don't let my join date fool you, I've been playing since early 2009--have secondary passwords on their original, old accounts. In addition, if you create a new character on a different server, you are prompted to create a secondary password for that server.

Having said all of that...

To reset the secondary password for your account, you will have to go to our Support Portal and create an account. When you create the account, you will need to use the email account that is linked to your game account. You must do this, or Support cannot help you.

Once you've created a Support account and have logged in, find the "Ask a Question" button. Click it, and you will see a web fiield which will allow you to enter a subject (reset secondary password, in this case), enter your request in the text box provided, and then select the Product (RoM) and Category (My Account), along with your account name and main character name.

After that, you can indicate the US servers and the server your account/character is on.

Be aware that you will receive an automated response. Please answer this, as it indicates to Support that the issue is still active. It may take several days for Support to reset your secondary password. Once you have received their second response, you should be able to initially log in on your game account and then create a new secondary password. Please write it down and keep it in a safe place.