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1

Saturday, August 18th 2012, 12:06am

Exclusive Retail Collection (RoM DVD)

Hello, I recently just started playing Runes of Magic due to a referral from a friend that is playing the game. I went and purchased the Runes of Magic DVD which includes an Exclusive Retail Collection. (Friend said it is a good deal). Upon creating my account and following the directions in the retail box to redeem my key...i found the link in the box no longer workes. I needed to navigate from the Runes of Magic Homepage to the new Redeem Key page.

Once I had the redeem Key page opened...It was asking me to log in. I logged in and it then asked for me to enter the key to claim my gift. I enterered the key and it said the Key I have entered can not be located. I tried 5-6 times with no result except for "Key entered can not be located"

Anyways my question is...how are we supposed to claim the items in this retail CD if the key can not be redeemed?

And are these Retail CD's still good? If not. why are they being sold in stores like Walmart. Target, and Amazon amongst others?

Just need to know the action i can take to redeem my items.

And has anyone else had troubles using the Redeem Key page on the US site?

Dionaea

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2

Saturday, August 18th 2012, 1:12am

There is a chance you purchased an older box, the keys might be outdated. Please contact our support for assistance :)

3

Saturday, August 18th 2012, 4:16pm

If Walmart is selling out dated products...should not Frogster or whoever have them stop. And maybe supply them with newer products. Kind of bad to have bad or outdated products out there. It does not give a good first impression!

According to Walmart that DVD I bought was delivered to their store right from the distribution center. And they say it is a current product released by the manufacturer.

Anyways...thank you for the advice. I will try to contact Customer Service/Support for this issue.

Inferiority

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4

Saturday, August 18th 2012, 4:58pm

There have been 5 boxed releases of the game so far, so what is the title on your box?

Runes of Magic: Rise of the Demon Lord = March 2009
Runes of Magic: The Elven Prophecy = September 2009
Runes of Magic: The Elder Kingdoms = June 2010
Runes of Magic: Lands of Despair = June 2011
Runes of Magic: Fires of Shadowforge = June 2012
Inferiority Complex - Original wearer of the Snow Combat Drum!
Mage/Priest on Erebos // Warrior/Rogue (and millions of alts) on Aurora & Agenor
http://romhiddenquests.ml/ // RoM Client & Patches Manual Download
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Kalvan

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5

Saturday, August 18th 2012, 8:37pm

The Runes of Magic boxed set that was released in the US is based on Chapter III, so the installation files on the included disc are sadly out of date at this time. They should not be used to install the game. This issue is the only one which has been available in the US. The redemption codes for any items included in RoM boxes sold in Europe, to the best of my knowledge, can only be used on the EU servers.

As Dionaea said, they redemption keys for the items included in the US box may have expired, and the OP should contact Support for resolution.
[ New Sig Coming. Watch This Space! ]


Inferiority

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6

Saturday, September 1st 2012, 6:14pm

Check that your original ticket has not been set to "closed" and if it is not, opening another ticket on the same issue will only slow things down.

Support departments on F2P games never seem as fast as Support departments on P2P games. As long as you responded via email as asked, you just have to be patient and wait for Support to get back to you. They will. Eventually...
Inferiority Complex - Original wearer of the Snow Combat Drum!
Mage/Priest on Erebos // Warrior/Rogue (and millions of alts) on Aurora & Agenor
http://romhiddenquests.ml/ // RoM Client & Patches Manual Download
Everyone's name is better than mine! :(