Runes of Magic US / AU

Hello, I recently just started playing Runes of Magic due to a referral from a friend that is playing the game. I went and purchased the Runes of Magic DVD which includes an Exclusive Retail Collection. (Friend said it is a good deal). Upon creating my account and following the directions in the retail box to redeem my key...i found the link in the box no longer workes. I needed to navigate from the Runes of Magic Homepage to the new Redeem Key page.

Once I had the redeem Key page opened...It was asking me to log in. I logged in and it then asked for me to enter the key to claim my gift. I enterered the key and it said the Key I have entered can not be located. I tried 5-6 times with no result except for "Key entered can not be located"

Anyways my question is...how are we supposed to claim the items in this retail CD if the key can not be redeemed?

And are these Retail CD's still good? If not. why are they being sold in stores like Walmart. Target, and Amazon amongst others?

Just need to know the action i can take to redeem my items.

And has anyone else had troubles using the Redeem Key page on the US site?

If Walmart is selling out dated products...should not Frogster or whoever have them stop. And maybe supply them with newer products. Kind of bad to have bad or outdated products out there. It does not give a good first impression!

According to Walmart that DVD I bought was delivered to their store right from the distribution center. And they say it is a current product released by the manufacturer.

Anyways...thank you for the advice. I will try to contact Customer Service/Support for this issue.