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Support password

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engelixe

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1

Tuesday, January 22nd 2013, 3:35am

Support password

Hi, I want to reset the password for my support account. I send a request and I never get an email (not even in junk mail). This is a real headache! Is there an actual link that works for this? :mad:

timthum

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Tuesday, January 22nd 2013, 3:55am

maybe if you submit a ticket you will get one

engelixe

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Tuesday, January 22nd 2013, 5:11am

Quoted from "timthum;585758"

maybe if you submit a ticket you will get one


lol, if only I could submit one :)

engelixe

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4

Tuesday, January 22nd 2013, 8:14pm

and Yet, I am overlooked again.

timthum

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5

Tuesday, January 22nd 2013, 8:48pm

im sorry i thought you just wanted to change your pw.i suggest pming Cernunna maybe she can get the pw reset done for you

Zavod

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Tuesday, January 22nd 2013, 10:25pm

Which support site and link are you currently using, and what domain is your e-mail address at? It wouldn't be the first time I've heard of an ISP with an overzealous spam filter. (You can PM me this information if you would prefer.)

engelixe

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Wednesday, January 23rd 2013, 2:42am

Quoted from "Zavod;585919"

Which support site and link are you currently using, and what domain is your e-mail address at? It wouldn't be the first time I've heard of an ISP with an overzealous spam filter. (You can PM me this information if you would prefer.)


http://support.runesofmagic.com/

hotmail.com

and I have received support emails before, so I doubt its been filtered into spam, I looked anyhow and nothing.

Zavod

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8

Wednesday, January 23rd 2013, 7:51am

Hmm - Well, that's correct. Is it confirming you have a support account under that e-mail, and are you certain that that is the registered e-mail on your account?

If so, you may want to try creating a new support account and adding your original e-mail to the new account - It's possible to tie several e-mails to one support account, as long as you have access to them. I'm not sure if support can reset support account passwords or not, but creating a new account and tying in the old e-mail would work for contacting them and getting help, even if they can't reset the old support account's password.