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Cant log into website to buy diamonds

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CGully

Critterbug

  • "CGully" started this thread

Posts: 23

Location: Clearlake

Occupation: Full time student

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1

Saturday, January 26th 2013, 7:04pm

Cant log into website to buy diamonds

Is anyone else having trouble logging into website to buy diamonds? it just keeps putting red box under it and never logging me in.
Guild: Corruption
Toon: Critterbug 77P/68K/65S

Tonmi

Trainee

Posts: 78

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2

Saturday, January 26th 2013, 7:08pm

I'm having the same issue right now
~Palenque~
-Dragomir- *M/WD/W/R/D/S ~ Dragulia- *P/S/R

kakita01

Intermediate

Posts: 472

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3

Saturday, January 26th 2013, 7:09pm

Yes and it looks like a few in my guild are having the same issues. Trying to contact support.

Tonmi

Trainee

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4

Saturday, January 26th 2013, 7:11pm

.
~Palenque~
-Dragomir- *M/WD/W/R/D/S ~ Dragulia- *P/S/R

saum02

Intermediate

Posts: 264

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5

Saturday, January 26th 2013, 7:18pm

same here

Kalvan

Super Gamemaster

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Location: Lurking Amongst the Forums

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6

Saturday, January 26th 2013, 7:40pm

I literally just logged in successfully on my private account, so if there was an issue it has been corrected.

FYI, a similar issue was reported in the EU earlier today.
[ New Sig Coming. Watch This Space! ]

timthum

Master

Posts: 1,825

Location: Canada

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7

Saturday, January 26th 2013, 7:44pm

try a different browser
Zymologist wl/ch/m/p
Matronmalice p/s/m
Ceviche wl/ch

Delany

Beginner

Posts: 8

Location: Artemis Server-Guild: Whispersofelves

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8

Wednesday, January 30th 2013, 9:26pm

I just purchased diamonds over 2 hours ago and have not recieved them, however the transaction went through. Also for some reason I can not contact support, says my account does not exist... wth??? anyone else having issues with recieving their diamonds or contacting support. Since I can't contact support I am at a loss on what I should do.

Kalvan

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9

Wednesday, January 30th 2013, 9:38pm

Quoted from "Delany;586858"

I just purchased diamonds over 2 hours ago and have not recieved them, however the transaction went through. Also for some reason I can not contact support, says my account does not exist... wth??? anyone else having issues with recieving their diamonds or contacting support. Since I can't contact support I am at a loss on what I should do.


If you are a first-time buyer, especially if you're using PayPal to purchase your diamonds, be aware that it can take up to 24 hours for the transaction to complete.

It's also possible that you may need to log out of the game, then log back in, for your diamonds to appear in your account.

As for contacting Support, you need to go to our Support Portal (link in signature below) and create a Support account there. It would be best to use the same email address that is linked to your active forum and game accounts as the contact point for your Support account. And do please remember to write down the Support account name and the password for it.
[ New Sig Coming. Watch This Space! ]

Delany

Beginner

Posts: 8

Location: Artemis Server-Guild: Whispersofelves

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10

Thursday, January 31st 2013, 4:21am

Well still have not recieved my diamonds :( and definetly not a first time buyer... I did figure out how to contact support and issued a message to them in regards to it.

smid1401

Intermediate

Posts: 284

Location: Right here cant you see me ??

Occupation: Bin there dun that

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11

Thursday, January 31st 2013, 7:40am

I am also have'n a prob. 15+ hrs waiting for diamonda ..on an acct. that i've bin getting them on for 3+ years with the same kinda cards... only ever took 5/10 mins ..

But i had to deal with Gameforge Billing-Support

I need hammers : (


PS. with GFs new suport .. do i have to reply to the e-mail they sent ?? because i dont see anything say'n so .



Update.. I did get my diamonds 24 Hrs. later .
So it's not only new accts. that may have to wait it out.