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Half the zones are down...

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Addman

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  • "Addman" started this thread

Posts: 63

Location: Thalia (Australia)

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1

Sunday, May 26th 2013, 1:06am

Half the zones are down...

Have just logged into Thalia (AU) server (~9am AEST) to find that houses (loaded to Pioneer's), castles, mini-games and instances are down and we're getting the "Zone not open" error message.

Confirmed from several active players. Not sure how long this has been happening.

Are any other US based servers affected?

And, while I realise you are all sleepy nigh-nighs, could one of the CM/GMs please see about getting this fixed ASAP.

Cheers Addman...

L33tOfLag

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Location: Thalia

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Sunday, May 26th 2013, 1:38am

9:30 here, left myself and alts on overnight, woke up to find all accounts logged out. When I went to log them all back in, said that THe zone you want to goto (which would be vara west) is not available, goto pioneers o.0
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Kista

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3

Sunday, May 26th 2013, 7:49am

Seems this is only effecting Thalia. There are no posts on US forums about this. Germany is just waking up so hopefully someone will see this soon but don't get your hopes up, it's Sunday morning over there.

Kista

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4

Sunday, May 26th 2013, 7:55am

Some of Thalia's Zones are broken

Since no one from GF support seems to read the Aus Forums, I'm posting this here.

Thalia has "Zone not open" issues for Residences, Varanas, Instances and bunch others. I know it's Sunday morning over there but can you please check on it?

Rhakara

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5

Sunday, May 26th 2013, 9:28am

Good Morning,

is the problem still current?

Rhakara

L33tOfLag

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Sunday, May 26th 2013, 9:31am

Yes!
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Kiovar

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7

Sunday, May 26th 2013, 9:36am

Hello together,

the IT is informed and sorry for the inconvenience.

Greets

Kiovar
[url=][/url]









Nenysvor

Unregistered

8

Sunday, May 26th 2013, 10:55am

We solved the issue and all zones should be open again.

We apologize for the inconvenience caused.

Addman

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  • "Addman" started this thread

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Location: Thalia (Australia)

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9

Sunday, May 26th 2013, 11:32am

CMs/GMs/Mentors etc

Just wanted to know if you were aware that our sever has been like this since about 3am server time?

Would be nice to think we get more then just a tacit 'sorry for the inconvenience' on what is normally one of our most active days.

But then again that might involve a modicum of customer care.

Irrespective of that, thankyou, finally, for the fix.

Cheers Addman...

Alecvisable

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Location: Thalia - Somewhere between AU and US

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10

Sunday, May 26th 2013, 12:02pm

LOL Siege War Down, Fail Gameforge.
Location: Somewhere between Australia and United States.

Alecvisable

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11

Sunday, May 26th 2013, 1:54pm

Cleanse broken again -_-
Location: Somewhere between Australia and United States.

Kista

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12

Sunday, May 26th 2013, 11:30pm

Quoted from "Addman;602231"

CMs/GMs/Mentors etc

Just wanted to know if you were aware that our sever has been like this since about 3am server time?

Would be nice to think we get more then just a tacid 'sorry for the inconvenience' on what is normally one of our most active days.

But then again that might involve a modicum of customer care.

Irrespective of that, thankyou, finally, for the fix.

Cheers Addman...


You do realize actual server time isn't Brisbane. The real server time, which all timed events (except sw) and resets run off of, is PDT or PST during USA's winter time.

Addman

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Location: Thalia (Australia)

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13

Monday, May 27th 2013, 9:09am

Yes, since the server move I am aware that everything but siege runs off US time.

However Kista, we have officially never been told that we run under a different time zone other then Australian Eastern Standard Time (AEST). Given this, that Thalia is still badged as an Australian server & siege runs on AEST then server time is still AEST, issues with events aside.

All that said, having access to houses/castles/minis/instances unavailable for ~14hrs & then siege being stuffed as a result is pretty poor form by anyone's standards, irrespective of which time zone we're running in.

Cheers Addman...

L33tOfLag

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14

Monday, May 27th 2013, 9:26am

Quoted from "Addman;602328"

Yes, since the server move I am aware that everything but siege runs off US time.

However Kista, we have officially never been told that we run under a different time zone other then Australian Eastern Standard Time (AEST). Given this, that Thalia is still badged as an Australian server & siege runs on AEST then server time is still AEST, issues with events aside.

All that said, having access to houses/castles/minis/instances unavailable for ~14hrs & then siege being stuffed as a result is pretty poor form by anyone's standards, irrespective of which time zone we're running in.

Cheers Addman...


What he/she said ^^^
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Nenysvor

Unregistered

15

Monday, May 27th 2013, 5:50pm

Quoted from "Addman;602328"

All that said, having access to houses/castles/minis/instances unavailable for ~14hrs


If so, it means you waited with your report 4 hours? Not the best idea, because the server didn't notice a problem and has shown the zones as open :(

I suppose the Siege War worked fine on Monday? I forwarded this issue again before Monday's SW (I even had id in mind yesterday, but there was no problem with the SW zone after fix suspected) and a restart of this service was done.

Addman

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Location: Thalia (Australia)

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16

Tuesday, May 28th 2013, 4:34am

Hi Nenysvor

I reported the problem on this forum within 10 minutes of logging on and finding the problem. If you re-read my post I actually make reference to logging into Pioneers.

I also took the time to ask around of other players and try to work out when things went belly-up to provide your team the best available information. A guild-mate noticed that he could not get into his house at ~3am server time when about to log out. At the time, given his desperate need for sleep, he thought it was just him and went to bed.

Quoted from "Nenysvor;602338"

If so, it means you waited with your report 4 hours? Not the best idea, because the server didn't notice a problem and has shown the zones as open :(.


:mad:Do me a favour and keep your sarcasm and criticisms to yourself in future - you have no idea about my circumstances and as such your comment is unjustified and unwarranted.:mad:

At the time all this happened I was happily asleep, reporting the issue, as stated, as soon as I became aware of it.

Since you expect us to do the math with respect to timezones and who is awake/asleep when, have a go at it yourself next time you decide to take cheap shots at one of your customers and you might have second thoughts.

Glass houses mate, glass houses.

Addman...

Alecvisable

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Location: Thalia - Somewhere between AU and US

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17

Tuesday, May 28th 2013, 9:13am

Quoted from "Nenysvor;602338"

If so, it means you waited with your report 4 hours? Not the best idea, because the server didn't notice a problem and has shown the zones as open :(

I suppose the Siege War worked fine on Monday? I forwarded this issue again before Monday's SW (I even had id in mind yesterday, but there was no problem with the SW zone after fix suspected) and a restart of this service was done.


Siege - registerations closed @ 6pm. At 7pm, it reset and you could register again then st 8pm it auto locked which guilds were vsing what at was enter siegeable lol. Of that makes any sense.

Also, hows that Cleanse issue going? I dont think it was working last night.

And and, an ETA on making Sword Souls wearable for Females ; P ( even of u make them in thr Famsle side a different colour and the crappy angel wings a different colour for males. C'mom, you know u wanna do it ; P
Location: Somewhere between Australia and United States.

Alecvisable

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Location: Thalia - Somewhere between AU and US

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18

Tuesday, May 28th 2013, 9:15am

I cbf correcting my last post, mobile phones ftw ^^
Location: Somewhere between Australia and United States.

Alecvisable

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Location: Thalia - Somewhere between AU and US

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19

Tuesday, May 28th 2013, 11:22am

@Nenysvor,

Do you have an ETA when Blind Hackman is gonna be Re-Enabled?
Our server Population is so Small, If you enabled Blind Hackman noone would be in the Zone even if we were stupid enough to crash the zone, But it's actually easy not to Crash the zone if you do the Strat Correctly.
Heck, i'd even World Chat "Attempting Blind Hackman, Leave Southern Janos Forest if you want incase we Crash Zone, Starting in ~5mins"

Be good if you could Re-enable it for us so we could get more PoMs due to Mandy also being bugged :/

cheers,
Alecvisable.
Location: Somewhere between Australia and United States.

albert15

Beginner

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20

Tuesday, June 4th 2013, 7:57pm

On Reni the guild training course zone is broken fyi.
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