Runes of Magic US / AU

I'm trying to get back into playing the game after a long hiatus, however I seem to have forgotten my secondary password. After reading over everything on the forums here and finding the support link (http://support.frogster-online.com/) I still haven't found a fix. The link for support is broken and it says the webpage doesn't exist. And trying to log into my frogster with gameforge isn't working either as its telling me my information is incorrect.

I'd really like to try playing again, so does anyone have any help with how I can get in contact with support to reset my secondary password?

Quoted from "Kroagnon;604700"

Customer Support has gone through several revamps in the past year and a bit and it has been necessary that we re-register at their site each time. The current site is http://support.runesofmagic.com/ but Secondary Passwords can be reset via the Account Management link that ArkanaROM posted.

I've tried that and while it resets the secondary password, it does not reset it for Osha. It resets it for all the other servers but not the one I play on. I can't seem to find the issue or how to fix it so that it will reset Osha. Any ideas?

Quoted from "Kroagnon;605039"

If the Account Management link isn't working for you, then you'll have to contact Customer Support: http://support.runesofmagic.com/

Yeah, I did that. Four days ago. I appreciate the help from both you and Kalvan but I'm probably just going to uninstall the game again. It shouldn't be this troublesome to play a video game. I play to de-stress, not to add extra. I just didn't realize things had gone this far downhill since I played last. Again, thank you for the help, and good luck in your future endeavors.