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Houses, castles, minis & instances down on Thalia...

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Addman

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1

Tuesday, July 9th 2013, 10:10pm

Houses, castles, minis & instances down on Thalia...

Have just logged into the Thalia (AU) server at 5.50am AEST to find the houses, castles, mini-games and instances are not open/available for access.

These issues seem to be a regular occurrence after maintenance - in the past several weeks we've had this issue happen before (Half the zones are down...) and found ourselves locked in our houses (House arrest....!). Could you please look into resolving this in a more permanent manner. Last time it took ~14 hours or so for a fix.

Please note I did post to the AU forum (House, castles, etc. closed after maintenance...) but since that forum does not show when you link direct from the website without a convoluted series of steps I am not going to trust its being checked regularily. Apologies to our US bretheren for cross-posting.

Thanks

Addman....

kallum98

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Tuesday, July 9th 2013, 10:52pm

Quoted from "Addman"

Could you please look into resolving this in a more permanent manner. Last time it took ~14 hours or so for a fix.

I think therein lies the problem Addman. As they are not in or near AU, they sleep while we are awake... and i also don't think they really care that much anymore.

Addman

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Tuesday, July 9th 2013, 11:42pm

Yes mate - we're aware they don't give a rats about Thalia these days. But I will still call them to account while and when I can, even if it means putting up with lip and sarcasm from the support team.

Cheers Addman...

Andyrew

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Tuesday, July 9th 2013, 11:46pm

More housekeeper delays

Come on RoM team, you said that you were locking ONE instance, not all of them. how many servers has this happened on except this one? how fast do their problems get fixed? im guessing one (maybe) and about 12 hours. if youre asleep, well maybe you should employ people on THIS side of the globe, who are awake when we are, and actually function around a normal clock, then you wouldnt get so many complaints such as these waiting for you when you get up in the morning.
Cheers
Andyrew

Yrcanos

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Wednesday, July 10th 2013, 8:42am

OK, I've just seen this. I do need to know if the problem still exists or if it has managed to correct itself before I can pass on the info.

Addman

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Wednesday, July 10th 2013, 9:46am

Hi Yrcanos

Yes, problem was still in existence when I logged about 2 hours ago. Assuming nothing has been done problem is still there.

Have just logged in as of 1758 AEST (ie. NOW) and houses and castles are up, minis and instances still down.

Note also that siege war allows registration but you cannot join siege.

Cheers Addman...

This post has been edited 2 times, last edit by "Addman" (Jul 10th 2013, 10:02am) with the following reason: Update

dropbear

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Wednesday, July 10th 2013, 11:27am

Lovely to come back in and find all my plants are dead due to not being able to enter my house. !@#$%. <- censored my own swearing... ain't i good.

Yrcanos

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Wednesday, July 10th 2013, 12:56pm

Quoted from "Addman"

Note also that siege war allows registration but you cannot join siege.

If this is manifesting itself the same way it did recently on the US servers, I strongly recommend you log off & exit the client as soon as you find you cannot enter Siege. Many players have found that when they cannot enter Siege, any further actions they take ingame can become reset.

So, exit client > perhaps reboot computer > go have a bicuit and a cup of tea/coffee > enjoy a brisk walk in the neighbourhood > come back after 10-15 minutes or so just to be certain your character doesn't experience any issues.

Addman

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Wednesday, July 10th 2013, 2:21pm

Yrcanos - are you seriously suggesting the siege issue THAT WAS being experienced by EVERY member of BOTH registered guilds at 1800 AEST was related to EACH individual players computer and requires us ALL to log-off for tea and bikkies for 15 mins to solve the problem?

Given we have spent a day without access to instances, mini-games, houses and guild CASTLES (in which we generally are based for siege) I would have thought the problem might somehow be related to today's problems. Call me crazy for making such a suggestion but sounds a lot more logical then going off for tea and bikkies.

Have logged back onto Thalia just now (2217 AEST) and everything seems to be back to normal. Thanks for getting something happening (finally).

Apology in the form of a Double EXP/Triple TP weekend accepted, thanks very much.

Cheers Addman...

Kalvan

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Wednesday, July 10th 2013, 8:15pm

Quoted from "Addman"

Yrcanos - are you seriously suggesting the siege issue THAT WAS being experienced by EVERY member of BOTH registered guilds at 1800 AEST was related to EACH individual players computer and requires us ALL to log-off for tea and bikkies for 15 mins to solve the problem?.

No, what he was saying is that if you experience non-entry into Siege--click the Battles button and then the Enter Siege button and nothing happens--you should immediately log out of the client and wait a bit before logging back in. Failing to do that risks a chance of a crash and forced relog anyway, with the likelihood of losing advancement, or even the purchase or sale of in-game items or mail. This has happened--crashing--to me on the US servers, within 5 or minutes of the transfer to the Siege/Battlefield server not working as it should.
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Addman

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Wednesday, July 10th 2013, 10:02pm

Yes Kalvan, I understood what Yrcanos was saying if this issue was occurring for one person (ie. me).

However, please re-read my last post and you will note it was happening to every player in both guilds registered for siege. Given that we are all geographically distant and on different machines surely you cannot believe that this problem was an individual computer problem and not related to yesterdays lock-outs. As siege started we were only just starting to get access to houses, etc.

I am objecting because you appear to be deflecting the blame for this onto my machine rather then accept the reality that it was related to the issue affecting the entire server yesterday.

And don't start on the crashes - they are a daily/hourly event and there are plenty of posts about this issue within these forums without real solutions

ipeacefrog

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Thursday, July 11th 2013, 3:00am

.

The logging out an waiting to log back in 10 or 15 min later is likely to make sure the server has properly acknowledged the toon/account has logged out and does whatever it does to save the data properly.

He did not appear to be saying it was the individual pc's fault.

.
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Yrcanos

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Thursday, July 11th 2013, 10:52am

Quoted from "ipeacefrog"

He did not appear to be saying it was the individual pc's fault.

Correct - your character needs time offline for the servers to correctly process the failed siege entry.

Feel free to try it out next time - you likely won't be able to use a mount & any level-ups you make during the time after the failed siege entry will be 'forgotten' by the server. This has been reported by US players several times and the frustration it causes can easily be avoided by taking a short break from the game and letting the servers sort your character data properly.

Addman

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Thursday, July 11th 2013, 11:02am

Fellas - that's all fine and point taken. Next time it happens to me I will give it a go.

But given every other player in the two guilds registered for siege were suffering the same problem (and were unable to enter siege for the entire hour it was on) I doubt A) that the problem you have identified is correct and B) the solution presented would either work or was practical.

An answer or acknowledgment of that issue alone would be nice.

Cheers Addman

Yrcanos

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Thursday, July 11th 2013, 12:47pm

Quoted from "Addman"

But given every other player in the two guilds registered for siege were suffering the same problem...

That's hardly surprising - the problem I describe usually affects everyone that tries to enter Siege when it happens.

Kalvan

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Thursday, July 11th 2013, 7:39pm

Quoted from "Addman"

Fellas - that's all fine and point taken. Next time it happens to me I will give it a go.

But given every other player in the two guilds registered for siege were suffering the same problem (and were unable to enter siege for the entire hour it was on) I doubt A) that the problem you have identified is correct and B) the solution presented would either work or was practical.

An answer or acknowledgment of that issue alone would be nice.

Cheers Addman

I have seen this happen--neither guild able to enter siege--and I've also seen where one or two members of either or both guilds were able to enter siege. There's no way to predict exactly how it might happen.

The required fix is a complete restart of the Arena/Battlefields server which, I presume, has been done for Thalia.
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