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Returning player, hopefully. Need assistance.

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iamishy

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Monday, August 19th 2013, 8:08pm

Returning player, hopefully. Need assistance.

I am trying to return to RoM with a few friends this time and alas i cannot. We are having problems with account passwords and the resetting functions. At first i was able to log on using my old account password from when I played years ago but then I was prompted with my secondary password. And this I did forgot. So i proceeded to use the reset secondary password function and this is where the majority of the problems started.

I went through the normal riggers of such a thing. Checked through my email and success, or so i thought. After many a carious attempts of the the same folly i was deeper into the darkness that is the automated support. All with such futility.

Now I am unable to get through the fist hurdle of logging in. No it would appear that neither of primary nor secondary password functions work. After many resets I have been left but to a mere forum posting. Of which I've yet to do on RoM forums. But none the less, success and away I go. In search of help, assistance, understanding of the systems placed forth. Help,please.

/- Ishy

Cike

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Monday, August 19th 2013, 9:31pm

dependent upon where you stood when you left, i am almost tempted to tell you to start over...leveling a toon to 55/55 shouldn't take more than a couple days tbh...
my r/p can outdps r/m. your name is stupid.

mages should stack dex. word.

Lachel

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Monday, August 19th 2013, 9:44pm

Quoted from "Cike"

dependent upon where you stood when you left, i am almost tempted to tell you to start over...leveling a toon to 55/55 shouldn't take more than a couple days tbh...
Pretty much. I was 55/55 and quit before people cleared HoS and Origin. Came back and started fresh. I was 55/50/50 within a few days and with the XI stats I was pretty much on par with my raid-ready toon from way back when.
Lachel (Osha) - Veritas - 80/55/55 Mage/Scout/Druid

iamishy

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Monday, August 19th 2013, 9:50pm

Id defiantly want my old account back. I was standing high so to say. Many things purchased should have quiet a few diamonds. Lot of gold. Beautiful house. Not to mention my character names. Old friends. Standing and what not.

If i was ok with starting all over i would do so. But i am not.

Far too many memories and things to remember people by on my account. This is why I want to play. Too much.

I d know that the password recovery things are goofed atm. I just want to know how that i may go about getting it back. So i just have to wait for weeks, months or another year for things to be functional with Gameforge ?

I would think there would be an easy enough solution to being able to find the info. I did have my orignal account info but that didnt work with the new system or w/e it is that is goofed.

/-Ishy

Cike

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Monday, August 19th 2013, 9:56pm

then i would create a new account with support and describe the issue, they shud be able to free your account up...

don't have the link atm, but you can find it by somebody kind enough to post it here, or most forum mods have it in their sig
my r/p can outdps r/m. your name is stupid.

mages should stack dex. word.

iamishy

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Monday, August 19th 2013, 10:15pm

zzZz

:puke: 8|

This post has been edited 5 times, last edit by "iamishy" (Aug 20th 2013, 12:44am) with the following reason: EDIT

Auros

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Tuesday, August 20th 2013, 12:24am

you should edit your post to remove your email.....but it is probably too late.
Govinda P/W/K/M 100x4 :pump:
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W/M 100/100 Glass Cannon: oh gawd, not again :pinch: ... and numerous others Semi-retired :pillepalle:

Kalvan

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Tuesday, August 20th 2013, 7:45pm

iamshy:

You will need to contact Support. Use the Support link on the main website page to do this. If you haven't already done so, you will need to create a Support account with them. I'd recommend using the email address that's already linked to your existing game account. If that's not possible because the email account is no longer active, you can use another email account for that. Just make sure you monitor that account for when Support contacts you.

Once you've done that, you can create a ticket to ask them to reset your primary and secondary game passwords. Be sure to include the game account name, main server, main character name on that server, and, if you play on more than one server, the names of all the servers you have played on. If you play on multiple servers, ask them to reset the primary and secondary passwords for those servers.

It may take Support several days to contact you. They've been very busy lately and are also in the process of moving their offices from Berlin to Karlsruhe, while also hiring and training new personnel. So please be patient.
[ New Sig Coming. Watch This Space! ]

gigilomann

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Tuesday, August 20th 2013, 9:19pm

Comment not necessary -- Kalvan
For you to live or die is in my hands, In Gigi we trust.

-"Retired as one of the best, Will always be remembered for KT, RT->RT Dia, and GCH"- -Palenque- -XxXGigilomannXxX- -P/K/S-

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