Making a new account is definitely the fastest way back ingame but try waiting up to 1 hour from using the website to reset your secondary poster - it maybe takes a little while for the request to reach the server (should only take a minute or two, really).
Filing a ticket with Customer Support is the only other thing you can do and waiting until they answer it.
As a final note, please do *not* ever, ever, ever, post your account info publicly on the forums.
All it needs is for a hacker to take over your email address and they'll then be able to take over your game account & whatever other things are tied to that email.