Secondary Password?

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joepizuro

Beginner

Posts: 2

Tuesday, October 8th 2013, 6:48am

Secondary Password?

Well. I'm new to the game. About 5-6 months ago I made an account and started playing. I think quit for WoW and Work and have recently quit WoW and decided to play this with my spare time but I can't remember my secondary password. Actually I think it's not working? The recovery password worked on the website for my main password but the secondary one never reset. I made a ticket DAYS ago. Still haven't gotten anywhere. I'm just a level 21 mage and was thinking about making a new account now.. =/

Char name Xeoz.
Server name Reni.
Acc name [removed]
Email [removed]

Please help. =/ Can't even play on my 1 day off work lol.

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Yrcanos

The Dungeon Keeper

Posts: 1,408

Location: Dungeon

Tuesday, October 8th 2013, 9:30am

Making a new account is definitely the fastest way back ingame but try waiting up to 1 hour from using the website to reset your secondary poster - it maybe takes a little while for the request to reach the server (should only take a minute or two, really).

Filing a ticket with Customer Support is the only other thing you can do and waiting until they answer it.

As a final note, please do *not* ever, ever, ever, post your account info publicly on the forums.
All it needs is for a hacker to take over your email address and they'll then be able to take over your game account & whatever other things are tied to that email.