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Secondary Password

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melinda1973

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  • "melinda1973" started this thread

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Location: Indiana

Occupation: Home Maker

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1

Tuesday, October 8th 2013, 10:46pm

Secondary Password

Filed a ticket last night about trying to get my secondary password reset, still no reply. Hopefully someone will get to it soon because I would like to start playing RoM again.

melinda1973

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  • "melinda1973" started this thread

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Location: Indiana

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Wednesday, October 9th 2013, 2:59am

Hmm still no reply to my Support Ticket. Hope they get to it soon or I guess I can just forget about playing.

Kalvan

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Wednesday, October 9th 2013, 7:30am

About all I can do is counsel patience. It can take a day or three to get a response sometimes.

I hope you asked Support to reset your secondary password, and provided the pertinent information (account name, server, and your main character's name).
[ New Sig Coming. Watch This Space! ]

Keyper

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Monday, October 14th 2013, 9:30pm

I also filed a ticket to request a password reset as well as a secondary password reset for two accounts that I have not played in years. What kind of turnaround should I expect? I understand that this is a F2P game and shouldn't expect immediate service, but I have spent around a thousand dollars in diamonds on this game from beta until the release of chapter 3 so I do expect prompt service.

SaitoHajime

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5

Tuesday, October 15th 2013, 8:58pm

Your tickets are being worked on when the queue arrives at your ticket. It does not matter how much money you have spent and especially not 3 years ago.

KenSparks

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Tuesday, October 15th 2013, 9:19pm

um you guys know grimdale and artemis are down right Mentor?

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