You are not logged in.

Well I was going to file a Support ticket but...

Applications: [GameMaster: OPEN] | [Volunteer Testers: OPEN]


This forum will be permanently shut down on Friday 13.07.2018
Please copy or save all important information from old forum before they will be deactivated
We have moved to new board. https://forum.runesofmagic.gameforge.com/Come join us.

Jguy

Intermediate

  • "Jguy" started this thread

Posts: 493

Location: Chicago Area, IL, USA

  • Send private message

1

Wednesday, October 16th 2013, 4:43am

Well I was going to file a Support ticket but...



So I go to the http://us.runesofmagic.gameforge.com home page, click on Support, and I login. Get to this page where it asks for my server...and Reni isn't listed. As a matter of fact, only the EN servers are listed? Guess I won't be reporting that spam bot WC that he has gold for sale?

Cike

Rogue

Posts: 4,171

Occupation: Being Human

  • Send private message

2

Wednesday, October 16th 2013, 4:48am

let all the us servers feel palenque pain of having to pick "unknown" in support...

mwahahaha

/sarcasm off

...
my r/p can outdps r/m. your name is stupid.

mages should stack dex. word.

Ziav

Professional

  • "Ziav" has been banned

Posts: 755

  • Send private message

3

Wednesday, October 16th 2013, 5:08am

Hate to tell you, but you logged in to the Euro support portal. Go to http://support.us.runesofmagic.com/index.php. THAT is the US support portal with all US servers listed.

Yrcanos

The Dungeon Keeper

Posts: 1,408

Location: Dungeon

  • Send private message

4

Wednesday, October 16th 2013, 11:09am

Looking at this further, the Support links on the US webpages all lead to the EU support site. I have forwarded the error.

Jguy

Intermediate

  • "Jguy" started this thread

Posts: 493

Location: Chicago Area, IL, USA

  • Send private message

5

Wednesday, October 16th 2013, 4:58pm

Quoted from "Ziav"

Hate to tell you, but you logged in to the Euro support portal. Go to http://support.us.runesofmagic.com/index.php. THAT is the US support portal with all US servers listed.
Make sure you read where I mentioned I made sure I was on the United States of America page when I clicked 'Support' on the home page. Of course, I wasn't able to submit my ticket anyway, since the 512KB screenshot limit is there.

SaitoHajime

Unregistered

6

Wednesday, October 16th 2013, 6:54pm

You still are on the EU page as your screenshot shows- support.us.runesofmagic.com is the correct one.

When the Serverlist is fixed it would not matter much where you file it because the tickets can be moved with a simple click between communites, but it will certainly take longer because it would not be noticed before someone looks at your ticket and every community (<game>.<language>) has their own ticket queue. While it would not be lost - it certainly takes longer.

That said, the error on that is not on your side but on the homepage per se, which points to the wrong page, as Yrcanos already pointed out.

So please file the ticket on support.us.runesofmagic.com - the link via the forum home is correct. ;-)

Drakkarsdad

Professional

Posts: 599

Location: In a house

Occupation: CSR

  • Send private message

7

Thursday, October 17th 2013, 4:12am

Interesting.. I had the same issue Tuesday with support portal not having the US servers listed.

I filed the ticket anyway making sure that I specified Artemis server and my character's name.

Got a reply on Wednesday.

Replied to the reply ticket Wednesday providing more information.

On Thursday, had another reply to my ticket letting me know that the issue was fixed.

All in all, GREAT turnaround time. Oh, and for those wondering, I was stuck on the quest Battle Status. Thank you very much support (whichever you are - EN, EU, or whatever).

gigilomann

XxXGigilomannXxX

Posts: 2,213

Location: The one and only, Ohio.

Occupation: I Do Work

Mood: Love

  • Send private message

8

Thursday, October 17th 2013, 4:19pm

Quoted from "Cike"

let all the us servers feel palenque pain of having to pick "unknown" in support...

mwahahaha

/sarcasm off

...
Muawahaha! I agree. U.S. servers are all now unknown ;)
For you to live or die is in my hands, In Gigi we trust.

-"Retired as one of the best, Will always be remembered for KT, RT->RT Dia, and GCH"- -Palenque- -XxXGigilomannXxX- -P/K/S-

Similar threads