Login email fail.

Applications: [GameMaster: OPEN] | [Volunteer Testers: OPEN]

This forum will be permanently shut down on Friday 13.07.2018
Please copy or save all important information from old forum before they will be deactivated
We have moved to new board. https://forum.runesofmagic.gameforge.com/Come join us.

Nightbreed

Trainee

Posts: 136

Location: Shhhh...I'm hunting wabbits!

Thursday, November 7th 2013, 1:45am

Login email fail.

Mods,

I could use your help. Seems I'm unable to log into my old account and download the game. To my knowledge my account has not been deleted or banned. I've tried to submit a ticket, but since I can't login I find myself in a catch-22. Also, I've tried a password reset, but that thing has never worked right for me. After inputting my Email for the reset info to be sent, no error was given, so I'm waiting for that Email to arrive.

Thx for your time

Go to the top of the page

Beren

Board Administrator and Super GameMaster

Posts: 354

Location: Unknown

Mood: Evil

Thursday, November 7th 2013, 1:57am

Ingame account issues are something that would have to be dealt with through Support.

Follow this link: http://support.us.runesofmagic.gameforge.com/ > Register a new account using the email you have registered for the game account(since you have been away for a while, I assume you have not been to the newer support site) and supply them with as much information that you have. They will assist you from there.

~ Beren

RoM Terms of Service| Forum & Game Rules and Guidelines | Support Portal

GS/Bot/Cheat - Report Tool

Go to the top of the page

Nightbreed

Trainee

Posts: 136

Location: Shhhh...I'm hunting wabbits!

Thursday, November 7th 2013, 2:35am

I think I've been to the new Gameforge support site after Froggy bailed and their ROM support site went down. I updated my login info and added the new info to a PW list off computer, but that info seems to not be working.

Also, won't creating a new account lose all my info, like my hard earned 72/72 toon? I really don't want to have to start over from scratch.

Thx

Go to the top of the page

Beren

Board Administrator and Super GameMaster

Posts: 354

Location: Unknown

Mood: Evil

Thursday, November 7th 2013, 3:14am

Quoted from "Nightbreed"

Also, won't creating a new account lose all my info, like my hard earned 72/72 toon? I really don't want to have to start over from scratch.

Support and Game account log ins are completely separate. Therefore it will not have any effect on your main game account, thus your toon.
I just mentioned your in game account email be used whilst registering with support, so as they can more easily verify you as the user.

RoM Terms of Service| Forum & Game Rules and Guidelines | Support Portal

GS/Bot/Cheat - Report Tool

Go to the top of the page

Nightbreed

Trainee

Posts: 136

Location: Shhhh...I'm hunting wabbits!

Thursday, November 7th 2013, 4:14am

Thx for your help. I'll let you know what happens

Go to the top of the page

ryonax

Beginner

Posts: 28

Sunday, November 10th 2013, 8:18am

your comming back with green & soothing ..?

Go to the top of the page

Nightbreed

Trainee

Posts: 136

Location: Shhhh...I'm hunting wabbits!

Tuesday, November 19th 2013, 4:56am

Quoted from "Beren"

Quoted from "Nightbreed"

Also, won't creating a new account lose all my info, like my hard earned 72/72 toon? I really don't want to have to start over from scratch.

Support and Game account log ins are completely separate. Therefore it will not have any effect on your main game account, thus your toon.
I just mentioned your in game account email be used whilst registering with support, so as they can more easily verify you as the user.

Ok, so I was finally able to get into the Gameforge/ROM account info. And I've noticed that I'm no longer able to really do much of anything. Namely, change my IG Password. Any reason for this? I recall getting a number of Emails about logging into the account and changing our passwords for whatever the reason, we'll call it security. But now, we can't even do that. I'd love to hear your thoughts on this issue. Is it possible, this game is gearing up to be mothballed? With all the new stuff coming out, It make me wonder.

Nightbreed
P.S. Ray, check your mail.

Go to the top of the page

Yrcanos

The Dungeon Keeper

Posts: 1,408

Location: Dungeon

Tuesday, November 19th 2013, 8:49am

Quoted from "Nightbreed"

I've noticed that I'm no longer able to really do much of anything. Namely, change my IG Password. Any reason for this?

What?

When you log in and go to Account Management, there are options for changing passwords, email address and redeeming keys.

Forum Rules & Guidelines :: Customer Support :: Customer Support FAQ :: Game FAQ
Reset Secondary Password :: Redeem Key :: Account Safety & Security :: How to post DxDiag.txt

Go to the top of the page

Nightbreed

Trainee

Posts: 136

Location: Shhhh...I'm hunting wabbits!

Tuesday, November 19th 2013, 8:22pm

Quoted from "Yrcanos"

Quoted from "Nightbreed"

I've noticed that I'm no longer able to really do much of anything. Namely, change my IG Password. Any reason for this?

What?

When you log in and go to Account Management, there are options for changing passwords, email address and redeeming keys.

Ok, so I've managed to get logged into the Account Management again, must of been a glitch or something lastnight. So, since I can't recall my main IG password, I changed it so many times, I guess what I had written down doesn't work anymore. Is there a working way to reset my main IG login in screen PW? When I try it within Account Management I get a PW fail.

Nightbreed

Go to the top of the page

Beren

Board Administrator and Super GameMaster

Posts: 354

Location: Unknown

Mood: Evil

Tuesday, November 19th 2013, 8:49pm

Hiya,

Again, I will direct you to Support.

Do as I have mentioned below requesting your password be changed. Follow support's instructions and you should get sorted in short order.

Quoted from "Beren"

Follow this link: http://support.us.runesofmagic.gameforge.com/ > Register a new account using the email you have registered for the game account(since you have been away for a while, I assume you have not been to the newer support site) and supply them with as much information that you have. They will assist you from there.

Keep us posted