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Ultimate Game Card

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777simba777

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Monday, November 11th 2013, 1:12am

Ultimate Game Card

Anyone know anything about what's going on with Ultimate Game Cards?

I bought diamonds today and went to go redeem my card and got an email saying "We have received your payment for Runes Of Magic. It has not yet been accepted by Runes Of Magic but we are working with them to quickly correct the problem." I was trying to make a ticket but I couldn't find the right place/subjects to file it under for support.
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Monday, November 11th 2013, 2:14am

Well im glad i didnt have that problem with the card but maybe you entered the number wrong or they card wasnt activated in the store i didnt have a problem with it.


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777simba777

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Monday, November 11th 2013, 3:17am

Hmm maybe but I don't think that's it, because the code went through on the first website. Did you redeem yours today?
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Monday, November 11th 2013, 4:28am

Yes only problem i had was my account timed out and i had to logg it back in but i fogot the password so i had to reset it other than that i had no problem using the card.


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777simba777

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Monday, November 11th 2013, 8:06pm

Hmm I don't know what's going on with my purchase then, but the email said "working with them to quickly correct the problem." and I sent a ticket in, so I'll give them another week before I phase myself out of the game for good..
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777simba777

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Sunday, November 17th 2013, 2:57am

Any Mentors/GMs see this that could advise me where to put in a ticket? Do I do it to Gameforge Billing or PayByCash website?
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Sunday, November 17th 2013, 4:40am

i would go with support in gameforge ,be sure to give then your order number and transaction number.


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Sunday, November 17th 2013, 8:07am

My local walmart started selling only $25 ultimate game cards and with the dia's only uses 20 and it says i have like $10 on a balance and to use pay by cash option to redeem is that money just wasted?


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Sunday, November 17th 2013, 10:22am

For any problems that involves a cash transaction (purchase of diamonds), I strongly recommend you select "Billing" when you make your ticket: http://support.us.runesofmagic.gameforge.com/

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Sunday, November 17th 2013, 3:25pm

it is a balance and the next time you buy a card and add it on the payment page there will be a box on right side that says you have a balance and you can sign in and use it.


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